On-Site IT Support Specialist

Providence Health & Services; Hood River (OR); On-site; USD 43,000 - 67,000; Full time

Job summary

Providence Health & Services in Hood River, Oregon, is seeking an IS Support Administrator - On Site to serve as the primary contact for end-user IT support, resolve issues, and assist with information technology service requests. You will diagnose hardware, software, and network issues and collaborate with ITS teams to ensure timely problem resolution.

Join a patient-focused culture with comprehensive benefits and opportunities for professional growth.

Qualifications

• 3 years' experience in technical support or 5 years in a high-volume tech support environment.
• Experience using knowledge management tools.

Responsibilities

• Provide end-user IT support and resolve incidents.
• Diagnose hardware, software, and network issues promptly.
• Coordinate with ITS teams to ensure final resolution.

Skills

Technical support

Customer service

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in Computer Science, Information Systems or related

Tools

Knowledge management tools

Remote support tools

Job description

Providence Health & Services in Hood River, Oregon, is seeking an IS Support Administrator - On Site to serve as the primary contact for end-user IT support, resolve issues, and assist with information technology service requests. You will diagnose hardware, software, and network issues and collaborate with ITS teams to ensure timely problem resolution.

Join a patient-focused culture with comprehensive benefits and opportunities for professional growth.