On-Site IT Support Lead & Deputy Program Lead
Stratascorp LLC
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
StratasCorp on-site in Chesapeake, VA seeks a Support Lead/Deputy Program Lead to direct a Microsoft-based end-user services team. You will manage workload, SLA adherence, escalations, and mentor junior staff while partnering with IT leadership to enhance service delivery.
Ideal candidate has 7+ years in IT support, CompTIA Security+ and strong communication, documentation, and problem-solving skills, with a focus on modernizing desk operations.
Qualifications
- Bachelor's degree or equivalent experience in IT fields.
Responsibilities
- Provide daily leadership and technical guidance to Support Desk Technicians.
Skills
Education
Tools
Job description
StratasCorp on-site in Chesapeake, VA seeks a Support Lead/Deputy Program Lead to direct a Microsoft-based end-user services team. You will manage workload, SLA adherence, escalations, and mentor junior staff while partnering with IT leadership to enhance service delivery.
Ideal candidate has 7+ years in IT support, CompTIA Security+ and strong communication, documentation, and problem-solving skills, with a focus on modernizing desk operations.
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