On-Site IT Support Analyst II - End-User Tech & Training

Lincoln Electric; Fort Collins (CO); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

AIP Bonus Plan

Target Bonus 10%

Job summary

Lincoln Electric in Fort Collins, CO is seeking an On-Site Support Analyst II to manage IT tickets, incidents, service requests, and end-user training. The role focuses on deploying IT services and equipment, using Ivanti to improve user experience.

Requires a Bachelor’s degree in computer science (or equivalent) with 2 years of desktop support experience; 3 years if no degree. Proficiency in Active Directory, Microsoft 365, Windows, iOS, LAN/WAN, and strong communication are essential.

Qualifications

• Bachelor’s degree in computer science (equivalent) with 2 years of desktop support experience; 3 years if no degree.
• MS Active Directory, M365, Windows OS, Apple iOS, administration and security knowledge required.
• Experience with LAN/WAN networks, hardware and software troubleshooting, and IT security best practices.

Responsibilities

• Manage tickets, tasks and projects within the IT support zone following guidelines and guidance.
• Provide advanced technical support to end-users and resolve hardware/software issues promptly.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Create and update technical documentation and knowledge base articles.

Skills

End-user training

Customer service

Troubleshooting

Team collaboration

Education

Bachelor’s degree in computer science (equivalent)

Tools

Active Directory

Microsoft 365

Windows OS

Apple iOS

Ivanti ITSM

Job description

Lincoln Electric in Fort Collins, CO is seeking an On-Site Support Analyst II to manage IT tickets, incidents, service requests, and end-user training. The role focuses on deploying IT services and equipment, using Ivanti to improve user experience.

Requires a Bachelor’s degree in computer science (or equivalent) with 2 years of desktop support experience; 3 years if no degree. Proficiency in Active Directory, Microsoft 365, Windows, iOS, LAN/WAN, and strong communication are essential.