On-Site IT Storefront & Equipment Support

Smxtech; Lexington Park (MD); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement

Job summary

SMX is seeking an entry‑level IT Storefront Specialist to provide front-line IT support and perform administrative tasks for NMCI users on-site in Patuxent River, MD. The role involves issuing equipment, tracking inventory, documenting work, and assisting customers with basic hardware and software needs.

This on-site, full-time position is ideal for individuals starting a career in IT in an enterprise environment.

Qualifications

• 1 year of customer service experience
• Basic knowledge of computer hardware and software concepts
• Familiarity with Microsoft tools such as Outlook, Excel, Word, and Teams
• Attention to detail and ability to accurately document work performed
• Ability to work effectively as part of a team
• Strong written and verbal communication skills
• Willingness to learn, take direction, and assist with tasks as needed
• Clearance Required: Must be able to obtain a Secret clearance
• Active clearance preferred
• US Citizenship required for work on DoD contract

Responsibilities

• NMCI Computer Deployment
• Support new computer distribution to end users
• Assist with the exchange of problematic computers when applicable
• Support computer turn-in and equipment collection for exiting employees
• Peripheral Distribution
• Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice
• Track issued equipment and maintain accurate records
• New Employee Check‑In Support
• Assist with issuing required equipment for new hires, including computers and peripherals
• Help verify that new user accounts and systems are functional on day one
• Assist with NMCI laptop and desktop refresh efforts for users
• Provide basic customer guidance during the technology refresh process
• Ensure users understand how to operate newly issued equipment

Skills

Customer service

Hardware knowledge

Microsoft Office

Communication

Teamwork

Attention to detail

Willingness to learn

Secret clearance

US Citizenship

Tools

Outlook

Excel

Word

Teams

Job description

SMX is seeking an entry‑level IT Storefront Specialist to provide front-line IT support and perform administrative tasks for NMCI users on-site in Patuxent River, MD. The role involves issuing equipment, tracking inventory, documenting work, and assisting customers with basic hardware and software needs.

This on-site, full-time position is ideal for individuals starting a career in IT in an enterprise environment.