On-Site IT Service Desk Pro

Horry County, (SC); Conway (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Horry County is seeking a Service Desk Technician to join the Network Infrastructure team. This on-site role delivers reliable, secure tech services for County employees and operations, providing first-line support for a range of devices and systems.

The ideal candidate will be customer-focused, technically proficient, and able to troubleshoot Windows, M365, AD, DNS/DHCP, and endpoint management. You will document issues, assist with deployments, and contribute to ongoing IT improvements.

Qualifications

• BA/BS in Information Systems or equivalent
• Experience supporting Windows desktop OS in an enterprise environment
• Strong analytical, troubleshooting and problem-solving skills
• Ability to prioritize multiple assignments in a fast-paced environment
• Excellent written and verbal communication with a focus on customer service
• Background checks and pre-employment requirements must be passed
• Preferred: M365 technologies, security tools, automation and scripting, certifications

Responsibilities

• Serve as the primary contact for technical support requests from on-site and remote users
• Diagnose, troubleshoot, and resolve hardware, software, OS, network, printer, and app issues
• Install, configure, maintain, and support desktops, laptops, mobile devices, peripherals
• Document incidents, requests, resolutions, and knowledge articles
• Escalate incidents beyond scope to appropriate teams for timely resolution
• Communicate clearly with technical and non-technical users
• Configure and test deployment packages using Intune and Configuration Manager
• Assist with imaging, deployments, OS upgrades, and endpoint patch management
• Generate reports and maintain asset/inventory, licensing, and patch status
• Collaborate with Infrastructure, Security, Systems, and Networking teams
• Follow security policies and participate in on-call rotation
• Perform other duties as assigned

Skills

Customer service

Troubleshooting

End-user support

Communication skills

Prioritization

Team collaboration

Education

BA/BS in Information Systems

Tools

Microsoft Intune

Microsoft Configuration Manager

Active Directory

Group Policy

DNS

DHCP

Microsoft 365

VMware vSphere/Horizon View

Service Desk ticketing system

Microsoft Exchange Online

Job description

Horry County is seeking a Service Desk Technician to join the Network Infrastructure team. This on-site role delivers reliable, secure tech services for County employees and operations, providing first-line support for a range of devices and systems.

The ideal candidate will be customer-focused, technically proficient, and able to troubleshoot Windows, M365, AD, DNS/DHCP, and endpoint management. You will document issues, assist with deployments, and contribute to ongoing IT improvements.