On-Site IT/OT Field Technician - Incident & Maintenance

HCL Technologies Limited

Riverview (FL)

On-site

USD 75,000 - 110,000

Full time

3 days ago
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Benefits offered by this job

Medical
Dental
Vision
Pharmacy
Life insurance
AD&D
Disability insurance
Employee assistance program
401(k) retirement plan
Paid time off
Holidays

Job summary

HCL Technologies Limited is seeking an experienced on-site IT/OT support engineer for Riverview, Florida. The role focuses on rapid incident resolution, preventive maintenance, and acting as the primary site contact for IT/OT issues.

Responsibilities include incident management, coordinating with remote teams, and hands-on triage for break-fix work, with adherence to ITIL processes and SLAs.

Qualifications

  • Minimum 5-7 years hands-on deskside/onsite support experience.
  • Strong OS installation and troubleshooting skills (Windows, Mac OS X).
  • Experience providing hands-on support for network and data center equipment/devices.
  • Familiarity with IT-OT systems (SCADA, PLC, HMI) and industrial networking.
  • ServiceNow for SLA tracking and ticket management.
  • Knowledge of RF scanners and industry printers (Zebra).
  • Experience with virtualization, networks, storage, backups, and cloud tech.
  • Familiarity with ITIL ticketing tools and change management processes.

Responsibilities

  • Act as Site SPOC for incidents and coordinate with the Critical Incident Manager.
  • Perform triage and assignment of site alerts/incidents.
  • Provide hands-on support for break-fix issues requiring on-site presence.
  • Adhere to SLAs and ITIL processes.
  • Conduct daily site walkthroughs and preventive maintenance checks.
  • Maintain site knowledge base and update manuals.

Skills

On-site support
Windows & Mac OS troubleshooting
IT-OT familiarity
Incident management
Vendor coordination
Communication skills
MS Office proficiency

Tools

ServiceNow
BMC Remedy
Virtualization
Networking
Storage systems
Cloud technology

Job description

HCL Technologies Limited is seeking an experienced on-site IT/OT support engineer for Riverview, Florida. The role focuses on rapid incident resolution, preventive maintenance, and acting as the primary site contact for IT/OT issues.

Responsibilities include incident management, coordinating with remote teams, and hands-on triage for break-fix work, with adherence to ITIL processes and SLAs.

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