On-Site IT/OT Field Technician - Incident & Maintenance

HCL Technologies Limited; Riverview (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Holidays

Job summary

HCL Technologies Limited is seeking an experienced on-site IT/OT support engineer for Riverview, Florida. The role focuses on rapid incident resolution, preventive maintenance, and acting as the primary site contact for IT/OT issues.

Responsibilities include incident management, coordinating with remote teams, and hands-on triage for break-fix work, with adherence to ITIL processes and SLAs.

Qualifications

• Minimum 5-7 years hands-on deskside/onsite support experience.
• Strong OS installation and troubleshooting skills (Windows, Mac OS X).
• Experience providing hands-on support for network and data center equipment/devices.
• Familiarity with IT-OT systems (SCADA, PLC, HMI) and industrial networking.
• ServiceNow for SLA tracking and ticket management.
• Knowledge of RF scanners and industry printers (Zebra).
• Experience with virtualization, networks, storage, backups, and cloud tech.
• Familiarity with ITIL ticketing tools and change management processes.

Responsibilities

• Act as Site SPOC for incidents and coordinate with the Critical Incident Manager.
• Perform triage and assignment of site alerts/incidents.
• Provide hands-on support for break-fix issues requiring on-site presence.
• Adhere to SLAs and ITIL processes.
• Conduct daily site walkthroughs and preventive maintenance checks.
• Maintain site knowledge base and update manuals.

Skills

On-site support

Windows & Mac OS troubleshooting

IT-OT familiarity

Incident management

Vendor coordination

Communication skills

MS Office proficiency

Tools

ServiceNow

BMC Remedy

Virtualization

Networking

Storage systems

Cloud technology

Job description

HCL Technologies Limited is seeking an experienced on-site IT/OT support engineer for Riverview, Florida. The role focuses on rapid incident resolution, preventive maintenance, and acting as the primary site contact for IT/OT issues.

Responsibilities include incident management, coordinating with remote teams, and hands-on triage for break-fix work, with adherence to ITIL processes and SLAs.