Field Support Technician - Perdiem-2

South Shore Health System; Weymouth (MA); On-site; USD 3,827,000 - 5,149,000; Part time

Job summary

South Shore Health System in Weymouth, MA is seeking an IT Field Support Technician I to provide first level on-site desktop support across the health system. You will own and resolve on-site requests, assist with moves, adds and changes, document work in the ticketing system, and help keep CMDB updated.

The role requires 1–3 years of desktop support in a healthcare setting, strong end-user communication, and familiarity with Dell/HP/Lenovo hardware, Windows OS, printers, and mobile devices.

Qualifications

• 1–3 years of desktop support experience in a healthcare setting.
• Associate degree or technical certification preferred.
• Proven ability to support enterprise desktop environments and related infrastructure.

Responsibilities

• Provide first level on-site desktop support across the health system.
• Own and close on-site service requests and assist with moves, adds and changes.
• Document work and resolutions in the ticketing system in real time.
• Maintain CMDB accuracy for deployed or retired equipment.

Skills

Desktop support

End-user communication

Team player

On-call readiness

Education

Associate degree

Technical certification

Tools

Dell hardware

HP hardware

Lenovo hardware

Printers

Mobile devices (Apple/Android)

Windows OS

Job description

## Field Support Technician - Perdiem-2Applylocations: Weymouth, MAtime type: Part timeposted on: Posted Todaytime left to apply: End Date: September 28, 2026 (30+ days left to apply)job requisition id: R-23364**If you are an existing employee of South Shore Health then please apply through the internal career site.****Requisition Number:**R-23364**Facility:**LOC0007 - 65 Columbian Building65 Columbian StreetWeymouth, MA 02190**Department Name:**SHS IT Field Support**Status:**Part time**Budgeted Hours:**0**Shift:**Varied Shifts (United States of America)The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.**Compensation Pay Range:**$27.78 - $37.38**ESSENTIAL FUNCTIONS**• Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.• Determine and escalate the problems or issues when required in a timely manner.• Monitor field service desktop support queue taking ownership of problems and work requests till closure.• Keep current on industry support tools and standards that are in alignment with Desktop support functions.• Communicate the need for ordering IT equipment and appropriate spares where applicable.• Participate in, and support moves, adds and Changes as directed.• Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.• Respond to inquiries from colleagues, and IS Leadership in a timely manner.• Drive down open ticket volumes.• Complete assigned tasks in a timely manner.**JOB REQUIREMENTS****Minimum Education** **-** **Preferred**Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred.Microsoft certification or experience preferred.**Minimum Work Experience**1-3 years of Desktop support experience.Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.**Required additional Knowledge and Abilities**Proven skills in the support of various desktop and mobile device platforms.Experience with support and maintenance of Windows-based desktop operating systems (Windows 7/10)Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.Flexible team player with ability to complete tasks as assigned.Willingness to continue technical and professional development in line with Desktop Support functionsPersonal transportation for local travel between SSHS sites.Participate in on-call coverage as assigned.Ability to modify work schedule as business requirements change.weekday/weekend - Days/Eve