On-Site IT Engineer: Networking, AD & Cloud Support

Arctiq: Intelligent Architecture; Knoxville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Arctiq: Intelligent Architecture seeks an Information Technology Engineer (ITE) in Knoxville, TN to deliver first-line technical support onsite and remotely, spanning networking, cloud, Active Directory, Microsoft 365, email, wireless, and end-user devices.

The ideal candidate is customer-focused, technically proficient, and ready to document work, follow ITIL processes, and travel for onsite troubleshooting as needed.

Qualifications

• Clear communication of technical concepts to non-technical users.
• Strong customer-service skills and calm approach to issues.
• Team-oriented with the ability to collaborate across groups.
• High attention to detail in documentation and tickets.
• Good listening skills and ability to translate needs into solutions.

Responsibilities

• Analyze, troubleshoot, evaluate, and resolve a wide range of technical issues.
• Resolve incidents and service requests promptly or escalate as needed.
• Maintain and document client IT infrastructure and configurations.
• Provide on-site and remote support; travel to customer sites as required.
• Follow IT service delivery processes and best practices.
• Educate customers on technology solutions and best practices.
• Participate in an on-call support rotation.

Skills

Communication

Customer service

Teamwork

Attention to detail

Active listening

Problem solving

Windows support

macOS support

Troubleshooting

Tools

Active Directory

Microsoft 365

Job description

Arctiq: Intelligent Architecture seeks an Information Technology Engineer (ITE) in Knoxville, TN to deliver first-line technical support onsite and remotely, spanning networking, cloud, Active Directory, Microsoft 365, email, wireless, and end-user devices.

The ideal candidate is customer-focused, technically proficient, and ready to document work, follow ITIL processes, and travel for onsite troubleshooting as needed.