Frontline IT Engineer: Onsite/Remote Tech Support

Arctiq; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Arctiq is seeking an Information Technology Engineer (ITE) for an on-site, full-time role in Knoxville, TN. You will be the first point of contact for customers seeking technical assistance, providing both remote and onsite support across a range of technologies including networking and Microsoft 365.

The ideal candidate will possess strong customer service and communication skills, and have experience in Active Directory and cloud services. Join Arctiq to enhance your technical expertise while providing exceptional IT support.

Qualifications

• Strong customer service skills with the ability to handle challenging situations.
• Ability to communicate technical concepts to non-technical users.
• Excellent attention to detail and strong communication skills.
• Experience administering Active Directory and Microsoft 365.

Responsibilities

• Analyze, troubleshoot, and resolve technical issues.
• Manage customer expectations and build strong client relationships.
• Document all work performed, including support tickets.
• Provide follow-up support to ensure customer satisfaction.

Skills

Customer service skills

Technical communication

Active Directory administration

Microsoft 365 support

Networking concepts

Cybersecurity principles

Windows operating system support

macOS operating system support

Job description

Arctiq is seeking an Information Technology Engineer (ITE) for an on-site, full-time role in Knoxville, TN. You will be the first point of contact for customers seeking technical assistance, providing both remote and onsite support across a range of technologies including networking and Microsoft 365.

The ideal candidate will possess strong customer service and communication skills, and have experience in Active Directory and cloud services. Join Arctiq to enhance your technical expertise while providing exceptional IT support.