On-site Imaging Service Coordinator

DMS Health Technologies; West Fargo (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

DMS Health Technologies in West Fargo, ND is seeking a Mobile Imaging Service Coordinator to be the primary contact for radiology staff, drivers, and partner facilities. You will manage equipment repair requests and coordinate technical support to ensure uptime and quality service.

Responsibilities include triaging incoming requests, creating and prioritizing work orders, scheduling repairs with field engineers, and monitoring progress.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience; healthcare or medical equipment preferred.
• Strong communication and customer relationship skills.
• Ability to multitask, prioritize, and manage service calls in a fast-paced environment.
• Proficiency with computer systems, service ticketing software, and Microsoft Office.
• Detail-oriented with strong organizational and documentation skills.

Responsibilities

• Receive and respond to service calls, emails, and online requests for imaging equipment repairs and supplies.
• Gather details to create and prioritize work orders.
• Coordinate repair scheduling with field engineers, vendors, and internal teams.
• Monitor service tickets and provide timely updates on progress.
• Maintain documentation in the service management system, including notes and confirmations.
• Support preventive maintenance scheduling and related documentation.

Skills

Customer service

Communication

Multitasking

Documentation

Ticketing software

Microsoft Office

Education

High school diploma or equivalent

Tools

Service management system

Microsoft Office

Service ticketing software

Job description

DMS Health Technologies in West Fargo, ND is seeking a Mobile Imaging Service Coordinator to be the primary contact for radiology staff, drivers, and partner facilities. You will manage equipment repair requests and coordinate technical support to ensure uptime and quality service.

Responsibilities include triaging incoming requests, creating and prioritizing work orders, scheduling repairs with field engineers, and monitoring progress.