Medical Imaging Service Coordinator — On-Call

DMS Health Technologies; Sioux Falls (SD); On-site; USD 42,000 - 62,000; Full time

Job summary

DMS Health Technologies in Sioux Falls, SD is seeking a Mobile Imaging Service Coordinator to serve as the primary contact for imaging technologists, drivers, and external facilities, coordinating repairs and technical support to ensure equipment uptime.

This on-site role requires handling service requests, prioritizing work orders, and communicating status with professionalism. An on-call rotation is included, with specific weekend coverage and on-call compensation.

Qualifications

• High school diploma or equivalent.
• Minimum 1–2 years of customer service experience; healthcare or medical equipment preferred.
• Strong communication and client-relations skills.
• Ability to multitask and manage service calls in a fast-paced environment.
• Experience with computer systems and Microsoft Office.

Responsibilities

• Receive and respond to service calls and online requests for medical imaging equipment repairs.
• Gather detailed information to create and prioritize work orders.
• Coordinate repair scheduling with field engineers and internal teams.
• Monitor progress and provide timely status updates.
• Ensure documentation is accurate in the service management system.
• Maintain compliance with regulatory and company policies.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Service ticketing software

Documentation

Education

High school diploma

Tools

Service ticketing software

Job description

DMS Health Technologies in Sioux Falls, SD is seeking a Mobile Imaging Service Coordinator to serve as the primary contact for imaging technologists, drivers, and external facilities, coordinating repairs and technical support to ensure equipment uptime.

This on-site role requires handling service requests, prioritizing work orders, and communicating status with professionalism. An on-call rotation is included, with specific weekend coverage and on-call compensation.