On-Site HOA Assistant Manager — Community Relations & Compliance

Lifetime HOA Management; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid Holidays

401(k) Matching

Professional Development

Ongoing Training

Career Advancement

Job summary

Lifetime HOA Management in San Antonio, TX is seeking an organized Assistant Community Manager to support day-to-day operations of a single-family HOA. This on-site role reports to the Community Manager and focuses on homeowner communications, compliance coordination, and maintaining accurate community records.

Responsibilities include resident service & communication, architectural compliance, administrative support, vendor coordination, and assisting with meetings, invoices, and collections.

Qualifications

• 2+ years of experience in HOA, property management, customer service, or administrative operations preferred
• Strong written and verbal communication skills; professional customer service mindset
• Highly organized with strong attention to detail and follow-through
• Comfortable using property management software and email platforms
• Vantaca experience preferred

Responsibilities

• Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
• Assist with drafting and distributing community communications (emails, notices, updates, reminders)
• Support resident issue tracking and ensure concerns are routed and resolved appropriately
• Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
• Assist with violation tracking, courtesy notices, and compliance follow-up
• Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)
• Prepare meeting materials and assist with meeting logistics (agendas, packets, sign-in sheets, ballots/proxies when applicable)
• Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
• Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
• Support records requests, document distribution, and routine reporting to the Community Manager/Board
• Schedule vendors and contractors for repairs and routine services; confirm access and completion
• Track work orders, service requests, and vendor follow-through; elevate urgent issues to the Community Manager
• Assist with routine community inspections and documentation of maintenance needs
• Assist with invoice review and coding support (as directed)
• Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the Community Manager )
• Help track budget-related documentation for operational projects and recurring services
• Support after-hours response as needed for urgent community issues and communicate updates to the Community Manager

Skills

Customer service

Communication

Organization

Policy interpretation

Reliability

Education

High school diploma or GED

College coursework/degree preferred

Tools

Property management software

Microsoft Office / Google Workspace

Email platforms

Job description

Lifetime HOA Management in San Antonio, TX is seeking an organized Assistant Community Manager to support day-to-day operations of a single-family HOA. This on-site role reports to the Community Manager and focuses on homeowner communications, compliance coordination, and maintaining accurate community records.

Responsibilities include resident service & communication, architectural compliance, administrative support, vendor coordination, and assisting with meetings, invoices, and collections.