On-Site Fulfillment Specialist - Device Kitting & Shipping

Linqservices

Pittsburgh, Northern (Allegheny County, KY)

Hybrid

USD 28,000 - 30,000

Full time

14 days+

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Job summary

LINQ Services is seeking a Fulfillment Specialist for our Pittsburgh, PA office. This on-site role handles device provisioning, kitting, inventory, and shipment documentation to ensure accurate orders for our mobile device clients.

You will work five days a week in the warehouse, meet KPI targets, and collaborate with cross-functional teams to deliver excellent client experiences. Experience in shipping or mobile retail is valued, and the role offers growth within a dynamic mobility services

Qualifications

High School diploma or equivalent.
One year of experience in shipping, kitting, mobile device retail or other relevant experience.
Knowledge of mobile devices including OS and hardware; able to power on, install software, and reset devices.
Customer service skills with a focus on resolution and follow through.
Experience with CRM software or Salesforce a plus.
Advanced computer skills and familiarity with Microsoft Office Suite.

Responsibilities

Complete device requests for LINQ’s clients, including preparing devices, kitting accessories, inventory management, provisioning, and processing returns per client specifications.
Prepare devices for shipment to customer specifications and ensure proper documentation of shipments for insurance and tracking purposes.
Ensure that the device request queue is managed effectively and that KPIs and metrics are met.
Communicate with clients to ensure a positive experience.
Resolve client issues and incidents promptly and appropriately.
Inform leadership of observed internal IT or client procedural issues.
Update procedures to better serve clients.
Collaborate with cross-functional support groups on requests and projects.
Provide status updates on long‑term projects and follow up.
Learn about Mobile Device Management solutions to better support clients.
Work on-site in Pittsburgh, PA five days a week.