On-Site Field Service Ops Leader

VetJobs; Shelton (CT); On-site; USD 112,000 - 149,000; Full time

Job summary

Rivian is seeking a Service Operations Manager to lead local service operations in Shelton, CT. You will drive customer-centric service delivery, manage P&L and WIP, and supervise a team of mobile/service staff, with a focus on safety and process integrity.

This role requires strong leadership, cross-functional collaboration, and the ability to execute scalable service programs while maintaining Rivian’s high standards of quality and customer experience.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong leadership and cross-functional collaboration skills.
• Experience managing service operations and creating scalable processes.
• Proven ability to drive operational excellence.

Responsibilities

• Lead local service operations with a servant-leadership mindset.
• Manage P&L, WIP, and customer experience metrics (NPS).
• Collaborate with Service Ops, Sales, Retail, and Delivery teams.
• Build and develop a high-performing service team and ensure safety standards.

Skills

Leadership

Customer focus

Cross-team collaboration

Servant leadership

P&L management

NPS awareness

Hands-on

Operational excellence

Problem solving

Education

Bachelor’s degree or equivalent

High School/GED

Tools

Microsoft Office

Job description

Rivian is seeking a Service Operations Manager to lead local service operations in Shelton, CT. You will drive customer-centric service delivery, manage P&L and WIP, and supervise a team of mobile/service staff, with a focus on safety and process integrity.

This role requires strong leadership, cross-functional collaboration, and the ability to execute scalable service programs while maintaining Rivian’s high standards of quality and customer experience.