On-Site Event AV Technician (Hospitality)

Hargrove, Inc.; Miami (FL); On-site; USD 20,000 - 31,000; Part time

Job summary

Hargrove, Inc. is seeking a part-time on-site Technician in Miami, FL to set up and operate basic audiovisual systems for hospitality events.

You will ensure flawless event execution, assist guests, and coordinate with hotel staff and vendors to maintain equipment functionality throughout the event. The role requires strong customer service experience, basic AV knowledge, lifting ability, and a valid driver’s license.

Qualifications

• High School Diploma required.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job description

Hargrove, Inc. is seeking a part-time on-site Technician in Miami, FL to set up and operate basic audiovisual systems for hospitality events.

You will ensure flawless event execution, assist guests, and coordinate with hotel staff and vendors to maintain equipment functionality throughout the event. The role requires strong customer service experience, basic AV knowledge, lifting ability, and a valid driver’s license.