Frontline Intake & Dispatch Specialist

IICRC; El Paso (TX); Presencial; USD 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

SERVPRO Team MLR is seeking a dependable and customer-focused Customer Intake and Dispatch Coordinator to support our restoration operations. You will be the first voice customers hear when reporting property damage, handling calls, collecting loss information, and connecting opportunities with the appropriate teams.

This phone-intensive role requires clear communication, calmness under pressure, and the ability to manage multiple priorities with urgency.

Qualificações

• High school diploma or GED.
• Excellent phone etiquette and clear verbal and written communication.
• Strong customer service, active listening, data-entry, and administrative skills.
• Ability to document detailed information accurately with urgency.
• Ability to manage multiple calls and tasks in a fast-paced office.
• Reliability and on-site attendance required.

Responsabilidades

• Answer incoming calls promptly and professionally.
• Gather loss details including contact info, service location, damage type, insurance info, referral source, and needs.
• Enter leads, referrals, customer information, and call notes into systems.
• Assess urgency and dispatch leads to appropriate teams.
• Facilitate warm call transfers and locate the right team member.
• Notify team of urgent losses and confirm referrals received.
• Monitor dispatched leads and follow up on callbacks.
• Provide updates to customers and partners and route questions to the right team.
• Escalate delays, missed calls, concerns, and unresolved referrals.
• Maintain accurate call, dispatch, lead, and follow-up records.
• Support on-call schedules and front-office coverage.

Conhecimentos

Phone etiquette

Customer service

Active listening

Data entry

Administrative skills

On-site work

Formação académica

High school diploma or GED

Ferramentas

Computers

Email

Phone systems

Descrição da oferta de emprego

SERVPRO Team MLR is seeking a dependable and customer-focused Customer Intake and Dispatch Coordinator to support our restoration operations. You will be the first voice customers hear when reporting property damage, handling calls, collecting loss information, and connecting opportunities with the appropriate teams.

This phone-intensive role requires clear communication, calmness under pressure, and the ability to manage multiple priorities with urgency.