On-Site (Data Center) Technician

CloudOne Digital; Sunnyvale (CA); On-site; USD 41,328 - 49,593; Full time

Benefits offered by this job

Traditional and Roth 401(k) with company matching

Collaborative, team-oriented culture

Consistent and predictable work hours

Job summary

CloudOne Digital is seeking a dedicated on-site technician in Sunnyvale, CA who will manage hardware decommissioning and support within a dynamic tech environment. Responsibilities include troubleshooting hardware, maintaining accurate inventory records, and providing exceptional customer service through various communication channels.

The ideal candidate should have over 1 year of relevant experience, strong knowledge of computer hardware, and excellent communication skills. You'll enjoy a collaborative culture and competitive benefits, including 401(k) matching.

Qualifications

• 1+ years relevant experience.
• Able to appropriately set up and decommission hardware within data center constraints.

Responsibilities

• Decommissioning hardware and destruction of data on reclaimed devices.
• Track inventory and maintain accurate recordkeeping.
• Test and troubleshoot hardware.
• Monitor incoming tickets, chats, and alerts for initial response.
• Deploy complex, highly available infrastructure and services.

Skills

Solid working knowledge of computer hardware

Excellent written and verbal communication skills

Exemplary organizational skills

Excellent diagnostic skills

Proven customer service acumen

Basic networking knowledge

Understanding of different RAID configurations

Ability to set up and configure operating systems

Job description

About this Position

Location: On-site Sunnyvale, CA

Employment type: Permanent, Full-time

Pay Range: $30 - $36

What you’ll do

• Decommissioning hardware
• Destruction of data on reclaimed devices
• Track inventory and maintain accurate recordkeeping
• Test and troubleshoot hardware
• Perform audits of datacenter infrastructure
• Monitor incoming tickets, chats, and alerts. Provide initial hands‑on response
• Check IP status on RBLs and process as needed
• Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
• Installing various operating systems and applying base configurations
• Communicating with customers via telephone, chat, and email to provide exceptional support
• Perform hardware firmware upgrades, and learn new hardware platforms
• Rack servers, install cabling, and assist with other infrastructure needs
• Deploy complex, highly available infrastructure and services

What you bring

• 1+ years relevant experience
• Solid working knowledge of computer hardware
• Excellent written and verbal communication skills
• Exemplary organizational skills and attention to detail
• Excellent diagnostic skills
• Proven customer service acumen
• Basic networking knowledge
• Understanding of different RAID configurations
• Ability to set up and configure various operating systems
• Ability to appropriately set up and decommission hardware within the constraints of the data center

What We Offer

• Traditional and Roth 401(k) with company matching
• A collaborative, team-oriented culture
• Consistent and predictable work hours
• Engaging, varied work that keeps each day different
• Opportunities to contribute ideas and influence how work gets done

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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