On-site Data Center Systems Engineer & Debug Specialist

Saicon; Santa Clara (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Saicon is seeking a Systems Design Engineer for on-site, 1st shift in Santa Clara, CA. You will handle ticketing, debugging SW/HW, and monitoring labs/data centers. The role includes installing/replacing hardware and debugging GPU/OS issues, with emphasis on systems that include CPUs and GPUs.

You will collaborate with OEM partners and vendors, using JIRA, scripting, BIOS, and GPU debugging to drive issue resolution and continuous improvement.

Qualifications

• Self-driven expertise in debugging problems and root causing issues.
• Ability to quickly understand and apply specific details to tickets.
• Strong communication skills and ability to work well as part of a team.
• Proven track record of working in a Data Center on complex systems.
• Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU).
• Linux skills with ability to run automated scripts, read logs, provide updates.

Responsibilities

• Work issues through a JIRA ticket.
• Debug platforms/systems and ensure priority items get attention.
• Communicate clearly in tickets to explain current state of an issue or system.
• Take direction from leaders based on priority needs of the business.
• Collaborate with partners, vendors, ODMs, OEMs to resolve issues and ensure clear communication.

Skills

Debugging

Linux

Root cause analysis

Technical communication

Data Center experience

Tools

JIRA

Scripting

BIOS

Job description

Saicon is seeking a Systems Design Engineer for on-site, 1st shift in Santa Clara, CA. You will handle ticketing, debugging SW/HW, and monitoring labs/data centers. The role includes installing/replacing hardware and debugging GPU/OS issues, with emphasis on systems that include CPUs and GPUs.

You will collaborate with OEM partners and vendors, using JIRA, scripting, BIOS, and GPU debugging to drive issue resolution and continuous improvement.