On-Site Data Center Server Hardware Engineer

Unisys

Childress (TX)

On-site

USD 70,000 - 110,000

Full time

11 days ago

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Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center servers and hardware environments, including AI infrastructure. This is a hands-on role focusing on diagnosing, repairing, and maintaining server hardware in data centers or customer sites.

The ideal candidate has 3+ years of hands-on enterprise server experience, with familiarity in BIOS/firmware, Linux, and server management tools.

Qualifications

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components.
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
Strong understanding of server hardware architecture and troubleshooting methodology.
Experience with hardware diagnostics, BIOS/firmware, and server management tools.
Familiarity with Linux or similar operating systems.
Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
Comfortable working independently in a customer-facing environment.
Ability to clearly communicate technical issues and resolutions to customers and internal teams.
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Responsibilities

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
Perform hands-on hardware installation, removal, replacement, and repair, including memory, CPUs, power supplies, drives, RAID/HBA, NICs, components, GPUs.
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
Update firmware and BIOS; use server management tools (e.g., iDRAC).
Execute reactive break/fix and preventive maintenance per procedures.
Troubleshoot and isolate hardware failures using documented procedures.
Communicate status with customers and internal teams during service events.
Document service activities and resolutions; escalate complex issues when needed.