On-Site Customer Support Pro - Warehouse Ops

Integrity Staffing Solutions; Pleasant Prairie (WI); On-site; USD 28,000 - 40,000; Full time

Job summary

Integrity Staffing Solutions is hiring Customer Support Associates to support operations at Flexport Pleasant Prairie warehouse. This is an on-site role that blends customer support with hands-on warehouse collaboration.

You’ll be the frontline advocate for service quality—resolving issues in real time, escalating when needed, and helping ensure a smooth shipment lifecycle from inbound to outbound. You’ll need a high school diploma and 1+ year of experience in customer service or operations

Qualifications

• High school diploma/GED required.
• 1+ year experience in customer service and/or operations support.
• Strong verbal and written English communication skills.
• Strong attention to detail, problem-solving, prioritization, and empathy.
• Comfortable working in a team-oriented, changing environment.

Responsibilities

• Serve as the first point of contact for customer questions and issues (phone/email/chat as needed).
• Resolve inquiries quickly and professionally while maintaining high customer satisfaction.
• Follow established SOPs and document/escalate issues appropriately.
• Adapt to new tools/technology and thrive in a fast-paced environment.
• Partner with warehouse teams to understand fulfillment workflows and support problem-solving on the floor.
• Participate in varied warehouse functions to build working knowledge of processes.
• Help educate associates on support systems and best practices for issue resolution.
• Provide regular updates to leadership on ticket status and recurring issues.
• Track aging support tickets and serve as an on-site escalation point.
• Support service-level expectations (SLA) by prioritizing and closing issues efficiently.
• Collaborate cross-functionally with operations and partner teams.

Skills

Customer service

Operations support

English communication

Attention to detail

Teamwork

Education

High school diploma/GED

Job description

Integrity Staffing Solutions is hiring Customer Support Associates to support operations at Flexport Pleasant Prairie warehouse. This is an on-site role that blends customer support with hands-on warehouse collaboration.

You’ll be the frontline advocate for service quality—resolving issues in real time, escalating when needed, and helping ensure a smooth shipment lifecycle from inbound to outbound. You’ll need a high school diploma and 1+ year of experience in customer service or operations