On-Site Customer Support Admin – Las Vegas

Caesars Entertainment; Las Vegas (NV); On-site; USD 36,000 - 60,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a Customer Support Admin for our on-site William Hill LV team. You will assist sportsbook staff, handle customer account requests, and support betting kiosk operations while upholding Caesars standards.

The ideal candidate has 1+ year of customer support experience, can type at least 35 wpm, multitask, and work nights, weekends, or holidays as needed; proficiency with Outlook, Word and Excel is required.

Qualifications

• 1+ years of customer support experience.
• Ability to type 35 words per minute.
• Ability to multitask and prioritize.
• Willingness to work varied shifts, including nights, weekends and holidays.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Assist sportsbook staff with customer account requests and processing.
• Update and manage customer accounts.
• Process rewards, promos, and ticket or claim entries.
• Respond to customer inquiries in a timely, accurate manner.
• Support kiosk operations and escalate issues as needed.
• Maintain organized filing and documentation per policy.
• Ensure compliance with gaming statutes and internal controls.

Skills

Customer support

Typing 35 wpm

Multi-tasking

Microsoft Office

Teamwork

Tools

Outlook

Word

Excel

Job description

Caesars Entertainment in Las Vegas, NV is seeking a Customer Support Admin for our on-site William Hill LV team. You will assist sportsbook staff, handle customer account requests, and support betting kiosk operations while upholding Caesars standards.

The ideal candidate has 1+ year of customer support experience, can type at least 35 wpm, multitask, and work nights, weekends, or holidays as needed; proficiency with Outlook, Word and Excel is required.