On-Site Customer Service Manager — Lead Inside Sales & CX

firstPRO, Inc; Hatfield Township (PA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k) with match

Tuition Reimbursement

4 weeks PTO + 2 personal days

Job summary

A leading staffing firm is seeking an Associate Recruiter Professional Services in Hatfield, PA. This full-time position focuses on managing customer service representatives and driving customer revenue growth. Candidates must have a bachelor’s degree, 5+ years of experience in customer service or sales management, and manufacturing knowledge. The role offers competitive compensation based on a yearly salary range of $90,000 to $105,000.

Qualifications

• 5+ years of customer service and/or inside sales management experience.
• Manufacturing experience required.
• Proven success leading a team of at least 5 people.

Responsibilities

• Develop and implement business plans to drive revenue growth.
• Manage the inside sales function to achieve sales targets.
• Lead, coach, and develop a team of customer service representatives.

Skills

Customer service management

Sales management

Team leadership

Process improvement

ERP/CRM knowledge

Education

Bachelor’s degree

Tools

Salesforce

Job description

A leading staffing firm is seeking an Associate Recruiter Professional Services in Hatfield, PA. This full-time position focuses on managing customer service representatives and driving customer revenue growth. Candidates must have a bachelor’s degree, 5+ years of experience in customer service or sales management, and manufacturing knowledge. The role offers competitive compensation based on a yearly salary range of $90,000 to $105,000.