On-Site Customer Operations Specialist

Final Mile; Whitestown (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP) Life

AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Final Mile is seeking a Dedicated Customer Operations Specialist to support customer needs on site, tender to carriers, track and trace requirements, and resolve issues. You will operate professionally with customers and carriers, manage daily tasks under guidance, and aim to exceed customer expectations daily.

Essential functions include building shipments, coordinating pickups, maintaining carrier relationships, negotiating rates, and ensuring KPI targets are met.

Qualifications

• Significant customer service or call center experience is required.
• Solid understanding of transportation and logistics principles, and supply chain network behavior.
• Understanding of the flatbed industry is required.
• Experience with DAT, Internet Truck Stop, and other predictive market resources is required.
• Display the upmost professional behavior while on site in the facilities with our valued customers.
• Must be a self-starter and have the ability to communicate effectively with customers, carriers, and team members to produce results.
• Exhibit problem solving skills with the ability to prioritize workload to meet team and company goals.

Responsibilities

• Build new shipments based on customer requirements and SOPs.
• Monitor load acceptance and EDI to ensure freight requests are covered.
• Coordinate and set appointments for pick-up and delivery of freight.
• Organize the efficient use of our fleet of Dedicated drivers.
• Develop carrier relationships to ensure high service levels.
• Spot and long-term carrier strategies for capacity matching.
• Interact with carriers on rate negotiations, shipment requirements, and load tendering.
• Enter carrier quotes and capacity into the system.
• Pull tracking updates from partner systems and share with customers.
• Identify operational issues and initiate resolution with the team.
• Advise management when issues require attention.
• Manage daily operations to positively impact KPIs and customer scorecards.

Skills

Customer service

Call center experience

Transportation knowledge

Flatbed industry understanding

Microsoft Office proficiency

Tools

DAT

Internet Truck Stop

Microsoft Office (Excel, Word)

Job description

Final Mile is seeking a Dedicated Customer Operations Specialist to support customer needs on site, tender to carriers, track and trace requirements, and resolve issues. You will operate professionally with customers and carriers, manage daily tasks under guidance, and aim to exceed customer expectations daily.

Essential functions include building shipments, coordinating pickups, maintaining carrier relationships, negotiating rates, and ensuring KPI targets are met.