On-Site Customer Experience & Content Creation Assistant

Unlimited Biking; New York (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

A dynamic biking company is seeking an On-Site Customer Experience & Content Creation Assistant in New York, NY. The ideal candidate will be outgoing and creative, responsible for representing the brand at events, assisting customer experiences, and producing engaging content for social media. This role involves attending local biking events, producing short-form videos, and engaging with attendees to promote services. Ideal candidates should have a passion for biking and experience with content creation on platforms like TikTok and Instagram.

Qualifications

• Outgoing, confident personality to engage with the public.
• Experience in content creation, especially on platforms like TikTok and Instagram.
• Ability to multi-task in fast-paced environments.
• Creative storyteller with the ability to craft engaging narratives.
• Comfortable being on camera and presenting to groups.
• Ability to engage and interact with the public at events.
• Ability to multitask in fast-paced environments.

Responsibilities

• Attend local public events to represent the company.
• Engage with attendees and promote services.
• Assist with customer picnics and VIP client experiences.
• Produce engaging content during bike tours and events.
• Support bike events and on-ground promotions to drive brand awareness.
• Produce short-form videos for social platforms weekly.
• Collaborate with marketing to align content with campaigns.

Skills

Interest in biking, outdoor activities, or tourism

Outgoing, friendly, and confident personality

Experience with content creation

Creative mindset with an eye for storytelling

Comfortable being on camera

Ability to engage and interact with the public

Ability to multitask in fast‑paced environments

Event promotion

Job description

Unlimited Biking is seeking a creative and outgoing On‑Site Customer Experience & Content Creation Assistant to support our wide range of customer experiences, local events, and content creation efforts. This role is perfect for someone who loves being out in the field, engaging with people, and creating dynamic content that captures real experiences. You’ll play a key role in building brand awareness, supporting events, and bringing our biking experiences to life through engaging digital content.

Key Responsibilities

Event Representation & Brand Activation

• Attend local public events to represent Unlimited Biking
• Engage with attendees to promote our services and offerings
• Distribute marketing materials and increase brand visibility
• Gather/create unique on‑location content for the marketing team

Store, Event & Experience Support

• Assist with customer picnics, group outings, and VIP client experiences
• Customer experience & store operational support
• Help coordinate and execute on‑site check‑in for events
• Ensure a smooth and memorable experience for participants
• Gather/create unique on‑location content for the marketing team

Bike Events & Street Marketing

• Support local biking events to drive brand awareness
• Assist with flyer distribution and on‑the‑ground promotions
• Gather/create unique on‑location content for the marketing team

Content Creation

• Attend at least one bike tour per week to create engaging content
• Produce short‑form videos (TikTok, Instagram Reels, etc.)
• Participate in trends, viral challenges, or creative storytelling
• Work with the marketing team to align content with campaigns

Important Dates

• TD Five Boro Bike Tour, Expos & Festivals: April 29th - May 3rd
• NYCAHC Annual Trade Show - Late June
• Summer Streets - Saturdays in July/August
• Summer Streets Press Events TBD

Skills

• Interest in biking, outdoor activities, or tourism (preferred)
• Outgoing, friendly, and confident personality
• Experience with content creation (TikTok, Instagram Reels, etc.)
• Creative mindset with an eye for storytelling
• Comfortable being on camera
• Ability to engage and interact with the public
• Ability to multitask in fast‑paced environments