On-Site Custom Support Specialist

Golfballs.com; Lafayette (LA); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health and dental insurance

Retirement plan options

Paid time off

Opportunities for professional develop

Professional development

Résumé du poste

Golfballs.com is seeking a Custom Support Administrator in Lafayette, LA. This on-site role supports Sales and the Custom Logo Team with order processing, proofs, vendor coordination, and timely communication to keep orders moving accurately.

You will work in a fast-paced, detail-oriented environment, using our Admin System and AI-assisted tools to streamline workflows, manage multiple tasks, and collaborate across departments to deliver exceptional customer service.

Qualifications

• Dependable work ethic with the ability to learn quickly and adapt in a dynamic environment.
• Strong attention to detail, organization, and follow-through.
• Positive attitude and strong interpersonal skills.
• Professional written and verbal communication skills.
• Ability to manage multiple tasks with accuracy and urgency.
• Proficiency with computers and basic software tools (email, order systems).
• Interest in adopting new technologies, including AI-assisted tools, to improve speed and accuracy.
• Experience in administrative support, order processing, or customer service.
• Familiarity with data-management systems and Microsoft Outlook.
• Experience coordinating multi-step workflows or collaborating with vendors.

Responsabilités

• Collect logo files, submit proof requests to the Art Team, and manage customer proof approvals.
• Communicate promptly and professionally with customers, vendors, and the Sales Team.
• Coordinate vendor product procurement, decoration scheduling, and delivery timing.
• Assist with payment collection and resolve order-related issues quickly and accurately.
• Process and update orders using the GBC Admin System with a high degree of accuracy.
• Monitor vendor orders and maintain detailed internal notes.
• Follow structured workflows that support a fast, predictable order progression.
• Participate in continuous improvement efforts, including adoption of new tools and AI-assisted workflows.
• Work closely with Sales, Production, IT, and the Custom Logo Team to keep orders moving efficiently.
• Adapt to shifting priorities, seasonal peaks, and evolving workflow needs.
• Foster a positive, team-oriented environment and communicate effectively with a wide variety of personality types.
• Support other departments as needed based on workload and staffing.

Connaissances

Dependable work ethic

Attention to detail

Organization

Interpersonal skills

Verbal and written communication

Multitasking

Adaptability

Proficiency with computers

Interest in AI tools

Outils

GBC Admin System

Microsoft Outlook

Data-management systems

Description du poste

Golfballs.com is seeking a Custom Support Administrator in Lafayette, LA. This on-site role supports Sales and the Custom Logo Team with order processing, proofs, vendor coordination, and timely communication to keep orders moving accurately.

You will work in a fast-paced, detail-oriented environment, using our Admin System and AI-assisted tools to streamline workflows, manage multiple tasks, and collaborate across departments to deliver exceptional customer service.