On-Site CSR

Motion; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

GPC on-site requires a proactive Customer Service Representative to support Maintenance, Facilities, and Production teams within a large manufacturing facility. You will ensure a smooth flow of MRO materials and maintain accurate inventories to keep the plant running efficiently.

This 100% on-site role emphasizes safety, teamwork across three shifts, and problem-solving in a dynamic environment. Strong Excel/Word skills and SAP experience help you stay organized and responsive to internal

Qualifications

• High School Diploma or GED required; post-secondary education preferred.
• Experience in inventory control or MRO environments is a plus.
• Strong customer service and communication skills required.

Responsibilities

• Fill requests for MRO and indirect materials in the supply room.
• Serve as the walk-up customer contact for material needs.
• Locate materials using internal systems, part numbers, and product searches.
• Conduct cycle counts and investigates inventory discrepancies.
• Perform inventory adjustments, transfers, and counts.
• Receive, verify, and manage incoming shipments.
• Maintain a clean, safe, and organized work environment.
• Operate forklifts and pallet jacks to stock and deliver materials.
• Follow all company procedures, GMP standards, OSHA regulations, and customer safety requirements.

Skills

Customer service

Communication

Time management

Attention to detail

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

On-Site Supply Customer Service Representative Be an integral part of a high-performing team! Are you energized by fast-paced environments, enjoy helping others, and take pride in staying organized and detail-focused? If so, this opportunity offers a meaningful and rewarding career path. As an On-Site Supply Customer Service Representative, you’ll play a critical role in supporting Maintenance, Facilities, and Production teams within a large manufacturing facility. Your work ensures a smooth, uninterrupted flow of Maintenance, Repair, and Operations (MRO) materials, which helps keep the plant running efficiently every day. This position is 100% on-site, where your contributions have a visible and measurable impact.

Reasons to Apply

• Your work directly supports plant operations - when you succeed, production stays on track
• You’ll serve as the primary contact for MRO materials, building strong cross-functional relationships and becoming the go-to problem solver
• From assisting customers and managing inventory to performing cycle counts and operating equipment, your days will be dynamic and engaging
• We value proactive thinkers who bring ideas forward and look for smarter, more efficient ways to operate
• You’ll work as part of a supportive three-shift team committed to safety, service, and operational excellence

What You’ll Do

• Fill requests for MRO and indirect materials in the supply room
• Serve as the walk-up customer contact for material needs
• Locate materials using internal systems, part numbers, and product searches
• Conduct cycle counts and investigates inventory discrepancies
• Perform inventory adjustments, transfers, and counts
• Receive, verify, and manage incoming shipments
• Maintain a clean, safe, and organized work environment
• Operate forklifts and pallet jacks to stock and deliver materials
• Follow all company procedures, GMP standards, OSHA regulations, and customer safety requirements

What You Bring

• A positive attitude, strong work ethic, and flexibility
• A continuous improvement mindset
• The ability to multitask and work independently
• Exceptional attention to detail, especially with part numbers and specifications
• Strong problem-solving skills
• A solid customer service background
• Excellent communication skills across departments and levels
• Strong time management abilities
• Proficiency with Microsoft Excel, Word, and inventory software (SAP preferred)
• Experience in inventory control, manufacturing, or MRO environments
• Mechanical aptitude and familiarity with MRO materials and components

Education Requirement: High School Diploma or GED required; post-secondary education preferred.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.