On-Site CSR

Genuine Parts Company; Tobaccoville (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Genuine Parts Company is seeking an On-Site Supply Customer Service Representative to support maintenance, facilities, and production teams in a large NC facility. This role focuses on ensuring a steady flow of MRO materials and exceptional service to internal customers.

The position is 100% on-site with a three-shift team, offering opportunities to engage in cycle counts, inventory adjustments, and material handling while adhering to GMP and OSHA standards.

Qualifications

• High School Diploma or GED required; post-secondary education preferred.
• Experience in inventory control, manufacturing, or MRO environments.
• Proficiency with Excel, Word, and inventory software.

Responsibilities

• Fill requests for MRO and indirect materials in the supply room.
• Serve as the walk-up customer contact for material needs.
• Locate materials using internal systems, part numbers, and product searches.
• Conduct cycle counts and investigate inventory discrepancies.
• Perform inventory adjustments, transfers, and counts.
• Receive, verify, and manage incoming shipments.
• Maintain a clean, safe, and organized work environment.
• Operate forklifts and pallet jacks to stock and deliver materials.
• Follow all company procedures, GMP standards, OSHA regulations, and customer safety requirements.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Problem solving

Time management

Mechanical aptitude

Microsoft Excel

Microsoft Word

Inventory software

Education

High School Diploma or GED

Tools

SAP

Forklift operation

Pallet jacks

Job description

On-Site Supply Customer Service Representative

Be an integral part of a high-performing team!

Are you energized by fast-paced environments, enjoy helping others, and take pride in staying organized and detail-focused? If so, this opportunity offers a meaningful and rewarding career path.

As an On-Site Supply Customer Service Representative, you’ll play a critical role in supporting Maintenance, Facilities, and Production teams within a large manufacturing facility. Your work ensures a smooth, uninterrupted flow of Maintenance, Repair, and Operations (MRO) materials, which helps keep the plant running efficiently every day.

This position is 100% on-site, where your contributions have a visible and measurable impact.

Reasons to Apply

• Your work directly supports plant operations - when you succeed, production stays on track
• You’ll serve as the primary contact for MRO materials, building strong cross-functional relationships and becoming the go-to problem solver
• From assisting customers and managing inventory to performing cycle counts and operating equipment, your days will be dynamic and engaging
• We value proactive thinkers who bring ideas forward and look for smarter, more efficient ways to operate
• You’ll work as part of a supportive three-shift team committed to safety, service, and operational excellence

What You’ll Do

• Fill requests for MRO and indirect materials in the supply room
• Serve as the walk-up customer contact for material needs
• Locate materials using internal systems, part numbers, and product searches
• Conduct cycle counts and investigates inventory discrepancies
• Perform inventory adjustments, transfers, and counts
• Receive, verify, and manage incoming shipments
• Maintain a clean, safe, and organized work environment
• Operate forklifts and pallet jacks to stock and deliver materials
• Follow all company procedures, GMP standards, OSHA regulations, and customer safety requirements

What You Bring

• A positive attitude, strong work ethic, and flexibility
• A continuous improvement mindset
• The ability to multitask and work independently
• Exceptional attention to detail, especially with part numbers and specifications
• Strong problem-solving skills
• A solid customer service background
• Excellent communication skills across departments and levels
• Strong time management abilities
• Proficiency with Microsoft Excel, Word, and inventory software (SAP preferred)
• Experience in inventory control, manufacturing, or MRO environments
• Mechanical aptitude and familiarity with MRO materials and components

Education Requirement: High School Diploma or GED required; post-secondary education preferred.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.