On-Site CSR

Genuine Parts Company; Austell (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Genuine Parts Company in Austell, Georgia is seeking a dedicated individual for an order processing role. This position involves accurately fulfilling customer orders and requires strong customer service and communication skills. The ideal candidate should have a high school diploma or GED and be reliable with a good driving record.

Responsibilities include sourcing products, negotiating prices, and interacting with customers to promote products. The company offers an excellent benefits package including healthcare options, 401(k), and paid time off.

Qualifications

• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Source products in branch inventory and negotiate prices.
• Promote products to existing customers and handle customer inquiries.

Skills

Customer service and communication skills

Multi-tasking

Time management skills

Moderate computer skills

Attention to detail

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail required.

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

EEO STATEMENT

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.