On-Site Conference Services Manager — Events & Operations

LifeWorks Restaurant Group; Beaverton (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

LifeWorks Restaurant Group, part of Aramark's Workplace Experience Group, seeks a Conference Services Manager to lead planner-facing operations for assigned conference centers, ensuring event readiness and on-site execution that meets client needs.

You will collaborate with EOCs, coordinate with vendors, manage space readiness, safety, and guest services, and drive improvements through data-driven insights across multi-day events at venues including the Stanford Theatre and other high-profile

Qualifications

• Minimum of 2 years supporting conference or events services.
• Knowledge of CVENT, WebEx, MS Teams, and various virtual meetings is strongly preferred.
• Certified Meeting Planner and or Certified Government Meeting Planner certification preferred.
• Experience with event management systems such as Momentous, Delphi or Opera is beneficial.
• Ability to manage in a diverse environment with focus on client and customer services is essential.

Responsibilities

• Act as the single point of accountability during assigned coverage hours, ensuring seamless communication between planners, internal teams, vendors, and partners.
• Validate and manage all event details in Momentus, confirming room setups, service requirements, timelines, and special requests align with client expectations.
• Review event schedules and Event Orders to proactively identify conflicts, overlaps, safety concerns, and opportunities to improve room layouts, traffic flow, and attendee experience.
• Coordinate and support large-scale, multi-day, and high-profile events, including major load-ins, guest arrivals, peak activity periods, and venue transitions.
• Lead overall building and meeting room readiness, ensuring consistent quality, safety, cleanliness, and hospitality standards across all spaces.
• Oversee wayfinding, room signage, printed materials, building communications, building hours of operation, and staffing coverage.
• Collaborate with Event Operations Coordinators (EOCs) to address custodial deficiencies and review furniture and infrastructure.
• Approve and coordinate event requests, including custom build-outs, elevated work platforms, scissor lift usage, and high-access operational needs.
• Manage event supplies and inventory, ensuring adequate stock, proper storage, timely deployment, and post-event recovery.
• Oversee warehouse items and high-value cage assets, maintaining accurate inventory tracking and loss prevention measures.
• Meet regularly with the Director of Conference Services and key stakeholders to communicate updates and advance operational initiatives.
• Produce, analyze, and report on operational data and performance metrics to identify trends and improvement opportunities.
• Create and distribute the daily operational report, outlining all upcoming conference center events and key operational considerations.
• Develop, document, and maintain SOPs and project documentation for event teams, partners, and vendors.
• Identify opportunities to streamline workflows, enhance safety, and elevate hospitality standards across conference services operations.
• Represent ARAMARK and the Conference Center to enhance their reputation.
• Monitor safety, logistics, and guest hospitality throughout all phases of events.
• Support attendee flow, line management, ushering, and guest experience for high-volume events including venues like the Stanford Theatre.
• Serve as an on-site problem solver during live events and perform additional duties as assigned.

Skills

Client service

Event coordination

Communication

Education

Certified Meeting Planner

Certified Government Meeting Planner

Tools

CVENT

WebEx

MS Teams

Momentus

Delphi

Opera

Job description

LifeWorks Restaurant Group, part of Aramark's Workplace Experience Group, seeks a Conference Services Manager to lead planner-facing operations for assigned conference centers, ensuring event readiness and on-site execution that meets client needs.

You will collaborate with EOCs, coordinate with vendors, manage space readiness, safety, and guest services, and drive improvements through data-driven insights across multi-day events at venues including the Stanford Theatre and other high-profile