On-Site Branch Leader — Coaching, Sales & Ops

Partners Bank; Waterboro (ME); On-site; USD 45,000 - 68,000; Full time

Job summary

Partners Bank is seeking an Assistant Branch Manager I in Maine to oversee daily branch operations, ensure adherence to policies, and coach staff in products, services, and processes. This role reports to the Market Manager and supervises tellers and customer service staff.

The position emphasizes sales of deposits and consumer loans, customer service excellence, and staff development. On-site work with potential scheduling flexibility as appropriate.

Qualifications

• Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary.
• Proficient verbal and written communication.
• Proven strong customer sales, service and interpersonal skills.
• Ability to work independently as well as with a variety of people in a team environment.
• Adapt easily to change and is able to effectively handle multiple tasks.
• Excellent organizational, problem resolution, technical and computer skills.
• Proven supervisory skills with the ability to effectively motivate and direct the activities of others.
• Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures.

Responsibilities

• Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines.
• Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule.
• Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained.
• Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service.
• Engage in sales activities to promote Partners Bank products and services to existing customers and prospects.
• Proficient in the sale, service and personal production of all deposit and consumer loan products and services.
• Participate in the preparation and delivery of employee performance evaluations and documentation.
• Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans.
• Capable of managing the branch temporarily in the Market Manager's absence
• Represent the bank at various community events and encourages staff participation.
• Perform additional duties as required.

Skills

Supervisory experience

Sales and customer service

Communication

Teamwork

Change management

Organizational skills

Problem solving

Technical/computer skills

Job description

Partners Bank is seeking an Assistant Branch Manager I in Maine to oversee daily branch operations, ensure adherence to policies, and coach staff in products, services, and processes. This role reports to the Market Manager and supervises tellers and customer service staff.

The position emphasizes sales of deposits and consumer loans, customer service excellence, and staff development. On-site work with potential scheduling flexibility as appropriate.