On‑Site AV Field Technician: Install & Troubleshoot Pro

Visual Sound Inc; Mechanicsburg (Cumberland County); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Visual Sound is seeking a Field Service Technician in Mechanicsburg, PA to install, test, troubleshoot, repair, and maintain AV systems on client sites, ensuring optimal performance and customer satisfaction. The role requires hands-on work, documentation, and strong cross‑functional collaboration.

The candidate should have 3+ years of related AV experience and be proficient with AMX, Crestron, DSP, and networking gear, with excellent communication skills and the ability to lift 50+ pounds.

Competenze

• 3+ years of related experience servicing audiovisual systems.
• Basic knowledge of industry software such as AMX, Crestron and DSP setup.
• Experience with Sony, Barco, NEC, AMX and other common AV manufacturers.
• Experience with Cisco / Extron Switchers.
• Ability to work in fast-paced environments and wear multiple hats at once.
• Outstanding customer service ability and strong communication skills (verbal and written).
• Ability to read and comprehend blueprints, schematics, and training manuals.
• Ability to lift 50+ pounds.

Mansioni

• Provide on-site and preventative service calls to customer job sites.
• Troubleshoot complex audio, video, and control systems (involving projection, control and switchers).
• Arrange for product returns and/or exchanges with the service coordinator.
• Install, modify, and test integrated systems and interface between Project Manager & client.
• Provide technical assistance to other departments and staff, as needed.
• Provide technical phone support to customers and internal staff.
• Provide case numbers and close‑out paperwork in a timely manner.
• Demonstrate product and system capabilities to clients at all levels.
• Provide documentation including maintenance reports and job costing records.
• Develop and promote the company's presence as a service provider in the market.

Conoscenze

Field service

AV systems

AMX

Crestron

DSP setup

Blueprints & schematics

Customer service

Windows MS Office

Strumenti

AMX

Crestron

DSP

Cisco switches

Extron equipment

Descrizione del lavoro

Visual Sound is seeking a Field Service Technician in Mechanicsburg, PA to install, test, troubleshoot, repair, and maintain AV systems on client sites, ensuring optimal performance and customer satisfaction. The role requires hands-on work, documentation, and strong cross‑functional collaboration.

The candidate should have 3+ years of related AV experience and be proficient with AMX, Crestron, DSP, and networking gear, with excellent communication skills and the ability to lift 50+ pounds.