On-Site Applications Engineer

Flowserve Corporation; Kenai (AK); On-site; USD 80,000 - 110,000; Full time

Job summary

Flowserve seeks an Application Engineer to support design, manufacturing, installation and operation of our pumps and seals at customer sites in oil and chemical industries. The AE provides real-time technical support and recommends repairs, upgrades, and replacement equipment, and works onsite at customer facilities and at our Kenai, Alaska repair center.

You will troubleshoot problems, prepare analysis reports, present clear explanations, and help implement standardized installation procedures

Qualifications

• BS Mechanical Engineering, or equivalent technical degree required.
• All levels of experience considered; in-plant operations experience highly desired.
• Knowledge of design, materials and operational requirements of mechanical seals and rotating equipment, esp. centrifugal and liquid ring vacuum pumps.
• Must have strong customer focus and project a positive corporate image.
• Must be a team player and able to problem-solve with customers and co-workers.
• Good organizational skills and ability to meet deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Some local travel using personal vehicle and some overnight travel required.
• May meet medical and physical requirements to perform duties on customer sites.

Responsibilities

• Communicate customer needs to Flowserve; primary source of information on design, installation, operation, and maintenance of pumps and seals.
• Act as liaison between customers and Flowserve teams (sales, reliability, service, manufacturing).
• Troubleshoot problems at customer sites and at the Quick Response Repair Center.
• Complete projects using hands-on and analytical approaches (e.g., failure analyses, performance reports).
• Evaluate reports to support recommendations for improvement, replacement, or repair of equipment.
• Present clear verbal and written explanations tailored to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize monthly “Bad Actor” meetings to monitor equipment performance.
• Provide technical guidance on installation and operation to ensure procedures are followed.
• Maintain data on customers’ equipment and parts inventories; support inventory reduction and consolidation.
• Maintain data in engineering systems and process engineering changes.
• Assist in technical training for customers.

Skills

Customer focus

Team player

Verbal & written communication

Organizational skills

Problem solving

Computer literacy

Local travel

Physical stamina

Education

BS in Mechanical Engineering

Job description

At Flowserve, working on global infrastructure projects is just another day at the office but it takes the brains and imagination of our more than 19,000 employees to get the job done right. If the solution exists, we’ll find it. If it doesn’t, we’ll create it. Experience, leadership, and creativity are the tools we use to turn an idea into a solution. Together, we enable the world.

The Application Engineer sees it all—design, manufacturing, installation and operation of our pumps and seals at our customers’ sites in the oil and chemical industries. In this challenging position the Application Engineer (AE) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The AE is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities and at our repair center in Kenai, Alaska.

• Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals.
• Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center.
• Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc.
• Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
• Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance.
• Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
• Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
• Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
• Help conduct technical training as needed for our customers.

Education & Experience Required:

• BS Mechanical Engineering, or equivalent technical degree required.
• All levels of experience will be considered, including new grads and mid-career. In-plant operations experience highly desired.
• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps, required.
• Must have a strong customer focus and project a positive corporate image.
• Must be a team player, able to problem-solve and work with constructively with customers and co-workers.
• Good organizational skills, able to establish priorities and work to specific deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local travel using personal vehicle, and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
• May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.
• Must have and maintain credentials to allow associates to obtain badging access to customer sites including but not limited to Transportation Workers Identification Card (TWIC), background check and drug screen, driver’s license, and safety training requirements.