On-Site Applications Engineer

Flowserve US Inc; Pasadena (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Flowserve US Inc. is seeking an Application Engineer to provide on-site technical support for pumps and mechanical seals at customer sites and at our repair center in Detroit, Michigan. The role involves troubleshooting, design recommendations, and coordination with sales and engineering teams.

Ideal candidates hold a BS in Mechanical Engineering or equivalent, with hands-on experience in industrial pump systems and a strong customer focus. Some travel to client sites will be required.

Qualifications

• BS Mechanical Engineering or equivalent required.
• In-plant operations experience highly desired.
• Knowledge of mechanical seals and rotating equipment, esp. centrifugal and liquid ring pumps.
• Strong customer focus and positive professional image.
• Team player able to problem-solve with customers and colleagues.
• Good organizational skills and ability to meet deadlines.
• Excellent verbal and written communication; computer literate.

Responsibilities

• Communicate customer needs to Flowserve; be primary technical source for design, installation, operation, and maintenance of pumps and seals.
• Act as liaison between customers and Flowserve teams (sales, reliability, service, manufacturing).
• Troubleshoot problems at customer sites and at repair center.
• Prepare reports and data analyses to support improvements or repairs.
• Present clear technical explanations tailored to audience.
• Assist with technical training for customers.

Skills

Customer focus

Team player

Verbal communication

Written communication

Problem solving

On-site troubleshooting

Project coordination

Education

BS Mechanical Engineering

Tools

TWIC credential

Job description

At Flowserve, working on global infrastructure projects is just another day at the office but it takes the brains and imagination of our more than 19,000 employees to get the job done right. If the solution exists, we’ll find it. If it doesn’t, we’ll create it. Experience, leadership, and creativity are the tools we use to turn an idea into a solution. Together, we enable the world. The Application Engineer sees it all—design, manufacturing, installation and operation of our pumps and seals at our customers’ sites in the oil and chemical industries. In this challenging position the Application Engineer (AE) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The AE is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities and at our repair center in Detroit, Michigan.

Roles & Responsibilities:

• Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals.
• Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center.
• Complete projects requiring both hands‑on and mathematical approaches such as failure analysis reports, product performance reports, etc.
• Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
• Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly "Bad Actor" meetings to maintain visibility on equipment performance.
• Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
• Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
• Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
• Help conduct technical training as needed for our customers.

Education & Experience Required:

• BS Mechanical Engineering, or equivalent technical degree required.
• All levels of experience will be considered, including new grads and mid-career. In-plant operations experience highly desired.
• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps, required.
• Must have a strong customer focus and project a positive corporate image.
• Must be a team player, able to problem-solve and work with constructively with customers and co-workers.
• Good organizational skills, able to establish priorities and work to specific deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local travel using personal vehicle, and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi‑story facilities).
• May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.
• Must have and maintain credentials to allow associates to obtain badging access to customer sites including but not limited to Transportation Workers Identification Card (TWIC), background check and drug screen, driver's license, and safety training requirements.