On-Site Aerospace IT Helpdesk Technician (Tier 1/2)

Twin Commander Aircraft LLC; Creedmoor (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical insurance

PTO

401K with up to 4% match

Annual bonus program

9/80 schedule

Volunteer opportunities

Mental health champions

Development opportunities

Employee referral program

Job summary

Ontic is seeking an IT Helpdesk Support Technician for an onsite role in Creedmoor, NC. You will provide Tier 1–2 support for desktops, laptops, ruggedized systems, and peripherals within secure facilities, ensuring IT security and regulatory compliance.

Ideal candidates have Windows expertise, AD and Microsoft 365 experience, strong problem-solving, and excellent communication. Must be US citizen or resident, with IT-related degree or equivalent experience.

Qualifications

• As a US citizen or legal resident, meet security and access requirements.
• Requires an IT/CS-related degree or equivalent experience.
• Strong problem-solving and multi-tasking abilities; effective communicator.

Responsibilities

• Provide Tier 1–2 IT helpdesk support for desktops, laptops, and peripherals in secure environments.
• Troubleshoot hardware, software, and network issues in line with IT security policies.
• Install/configure Windows systems; maintain cybersecurity and regulatory compliance.
• Support Microsoft 365, engineering applications, and defense software as needed.
• Assist with user provisioning, AD access controls, and documentation updates.
• Maintain documentation per ITAR, NIST, CMMC or equivalent frameworks; participate in on-call rotation.

Skills

Windows OS

Troubleshooting

Cybersecurity best practices

Active Directory

Documentation & communication

Customer service

On-call rotation readiness

Education

Associate/Bachelor’s in IT/CS/Cybersecurity or related field

Tools

ServiceDesk ticketing

Microsoft 365

Active Directory management

Job description

Ontic is seeking an IT Helpdesk Support Technician for an onsite role in Creedmoor, NC. You will provide Tier 1–2 support for desktops, laptops, ruggedized systems, and peripherals within secure facilities, ensuring IT security and regulatory compliance.

Ideal candidates have Windows expertise, AD and Microsoft 365 experience, strong problem-solving, and excellent communication. Must be US citizen or resident, with IT-related degree or equivalent experience.