On-Site Account Manager — Insurance & Client Growth

State Farm Agent; Irondale (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

State Farm agent in Irondale, AL seeks an Account Manager to handle policy inquiries, updates, and billing questions. You will respond to calls and emails, prepare quotes, process changes, and help customers with claims follow-up.

The role focuses on identifying customer needs and offering appropriate insurance and financial products, contributing to client retention and office growth. The position requires on-site work in Irondale, AL, strong communication, organization, and sales skills, and

Qualifications

• Strong customer service and relationship-building skills.
• Sales and consultative skills to identify needs, present solutions and follow up for long-term relationships.
• Organizational and administrative abilities with accurate data entry in agency systems.
• Problem-solving to understand policy details and assist customers with billing and claims questions.
• On-site work in Irondale, AL with collaboration within a small team.
• Licensing may be required or supported by the agency.

Responsibilities

• Respond to phone calls and emails to support policy inquiries and updates.
• Prepare quotes, process policy changes, and assist with billing questions.
• Support customers with claims-related follow-up and coverage options.
• Maintain accurate records in agency systems and assist with marketing outreach.

Skills

Customer service

Relationship-building

Sales and consultative skills

Organizational skills

Problem-solving

Communication

Licensing awareness

Team collaboration

Education

High school diploma or equivalent

Post-secondary education in business or communications

Tools

CRM software

Office software

Job description

State Farm agent in Irondale, AL seeks an Account Manager to handle policy inquiries, updates, and billing questions. You will respond to calls and emails, prepare quotes, process changes, and help customers with claims follow-up.

The role focuses on identifying customer needs and offering appropriate insurance and financial products, contributing to client retention and office growth. The position requires on-site work in Irondale, AL, strong communication, organization, and sales skills, and