On-Site Account Manager — Driver & Customer Success Lead

Energy Jobline ZR; Cincinnati (OH); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation (MVT) is seeking a Dedicated On-Site Account Manager in Cincinnati, OH to supervise 10–13 drivers and manage a key customer relationship. The role focuses on on-time deliveries, effective communication, and coordinating with pricing, sales, and account management teams.

Responsibilities include updating systems, handling orders via EDI, and ensuring efficient route planning and driver utilization. Full-time, on-site with benefits and a $60k–$64k salary range.

Qualifications

• High School Diploma or equivalent required.
• Proficient with Microsoft Office suite.
• Experience in management, operations, and leadership.
• Extensive knowledge of supply chain network and operation.
• Excellent written and communications skills.
• Excellent organizational skills.

Responsibilities

• Provides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service.
• Accurately update information into systems via computer.
• Ensures all orders are closed properly for billing; 214's updated through EDI (Electronic Data Interchange) and customer websites when applicable.
• Reviews and finalizes customer updates through EDI regarding order cancellations and location updates.
• Ensures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend.
• Communicates in a clear and consistent manner with high integrity.
• Provides clear work instructions to drivers.
• Directs drivers and company resources in a manner that maximizes utilization of both.
• Key supporter for drivers supervised.
• Organizes and assigns productive drivers to the most efficient routes to ensure deadlines are met.
• Continuously monitors and directs the arrival and departure of loads and drivers.
• Assigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability.
• Monitors satellite communication to determine hours of driver service and to resolve driver log issues.
• Analyzes and monitors the work quality, safety quality, attendance/punctuality, and behavior of drivers, disciplines when necessary.
• Controls expenses such as layover/motel reimbursement and unloading/advances.
• Manages trailer pools for designated customer.
• Maintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments.
• Understands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit).
• Collaborates with the pricing, sales, and account management teams.
• Works with customers directly to discuss accounts and may conduct in-person meetings if necessary.
• Audits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost.
• Continuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue.

Skills

Management experience

Operations

Leadership

Supply chain knowledge

Written communication

Organizational skills

Microsoft Office

Customer service

Data entry / systems updates

Education

High School Diploma or equivalent

Tools

EDI (Electronic Data Interchange)

Microsoft Office

Job description

Mesilla Valley Transportation (MVT) is seeking a Dedicated On-Site Account Manager in Cincinnati, OH to supervise 10–13 drivers and manage a key customer relationship. The role focuses on on-time deliveries, effective communication, and coordinating with pricing, sales, and account management teams.

Responsibilities include updating systems, handling orders via EDI, and ensuring efficient route planning and driver utilization. Full-time, on-site with benefits and a $60k–$64k salary range.