On-Site 401(k) Participant Services Specialist

Vensure Employer Solutions; Lehi (UT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Other Benefits

Job summary

Vensure Employer Solutions in Utah is seeking a Retirement Services Specialist – Participant Service to provide dedicated support to 401(k) plan participants, handling inquiries about account access and distributions with accuracy and empathy.

You will verify payroll data, process contributions, coordinate with recordkeepers, and maintain detailed records in the ticketing system while supporting audit and compliance efforts. Strong customer service and Excel skills are essential.

Qualifications

• High School Diploma or equivalent is required.
• Customer service experience is required.
• Payroll or employee benefits experience, including 401(k), is a plus.

Responsibilities

• Respond to participant inquiries via phone and email.
• Research and resolve escalated calls from the call center.
• Track and process incoming payroll contribution submissions, ensuring accuracy and timeliness.
• Review, process, and approve participant transaction requests in accordance with plan rules and internal procedures.
• Conduct identity verification for participant transactions to ensure compliance and prevent fraud.
• Monitor contribution files for errors or discrepancies and coordinate resolution with internal teams or clients.
• Maintain detailed records of transaction processing and issue resolution in the ticketing system.
• Collaborate with internal departments, recordkeepers, and advisors to ensure timely and accurate processing of participant transactions.
• Communicate with clients regarding missing or incorrect payroll data and follow up to ensure timely corrections.
• Assist with reconciliation of contribution data and deposits to ensure proper allocation to participant accounts.
• Support audit and compliance efforts by providing documentation and transaction history as needed.
• Process incoming mail and deposits related to contributions and transactions, ensuring proper documentation and handling.
• Participate in department projects and initiatives related to process improvement and system enhancements.
• Support team initiatives and project-based work as required.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Organizational skills

Problem solving

Microsoft Excel

Multitasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Vensure Employer Solutions in Utah is seeking a Retirement Services Specialist – Participant Service to provide dedicated support to 401(k) plan participants, handling inquiries about account access and distributions with accuracy and empathy.

You will verify payroll data, process contributions, coordinate with recordkeepers, and maintain detailed records in the ticketing system while supporting audit and compliance efforts. Strong customer service and Excel skills are essential.