On-Campus IT Systems Analyst | Process & Support

Socket.dev; Fairfield (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Sacred Heart University in Fairfield, CT, seeks an on-site System Administrator to provide system administration, support, and systems analysis for assigned applications. This role offers level 2 software application support to the university user community and acts as a resource for level 1 analysts to ensure timely ticket resolution.

The position requires a Bachelor’s degree in a computer- or business-related discipline and at least 2 years of relevant experience.

Qualifications

• Bachelor’s Degree in a computer-related or business-related discipline required.
• Minimum 2 years experience in system administration, level 2 application support, and troubleshooting.
• Experience with academic environment and familiarity with academic-related applications preferred.
• Familiarity with Ellucian Colleague Systems is a plus.
• Experience with Financial Applications is a plus.
• Excellent communication, organizational and collaborative skills.

Responsibilities

• Monitor, maintain, and coordinate upgrades for technology systems in assigned areas.
• Coordinate the execution of user acceptance testing and develop test cases for QA.
• Analyze business process issues and propose solutions; research, design, test, implement and evaluate solutions.
• Suggest new functionality and oversee interfaces for supported applications.
• Demonstrate thorough and friendly customer service to the university community.
• Communicate clearly to diverse audiences, both verbally and in writing.
• Perform additional related duties as assigned.
• This is a 100% on-campus position.

Skills

System administration

Application support

Troubleshooting

Analytical thinking

Verbal and written communication

Interpersonal skills

Organization

Initiative and self-motivation

Team collaboration

Education

Bachelor’s degree (computer or business related)

Tools

Ellucian Colleague Systems

Financial Applications

Job description

Sacred Heart University in Fairfield, CT, seeks an on-site System Administrator to provide system administration, support, and systems analysis for assigned applications. This role offers level 2 software application support to the university user community and acts as a resource for level 1 analysts to ensure timely ticket resolution.

The position requires a Bachelor’s degree in a computer- or business-related discipline and at least 2 years of relevant experience.