On-Call Transformation Support Staff

Transformmn; Minneapolis (MN); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Paid Time Off

Job summary

Damascus Way is seeking an On-Call Transformation Support Staff to play a central role in daily service delivery. The position requires high energy, independence, and the ability to manage multiple tasks. You will be the first point of contact for vendors and residents, providing administrative support and coordinating with Transformation Coordinators.

This on-call role offers flexible hours and requires shift rotations. PTO is provided.

Qualifications

• High School Diploma or equivalent required.
• Experience working with people in re-entry and/or recovery.
• Must pass DHS Background study or be set-aside eligible.
• Minimum one-year sobriety from all substances and alcohol.

Responsibilities

• Manage house operations on assigned shifts.
• Provide coaching, mentoring, and spiritual leadership both internally and externally.
• Dispensing medications to residents in a timely manner, logging records of meds.
• Develop working knowledge of housing agreements, service contracts, and billing practices.
• Gain understanding and adhere to facility and program expectations.
• Conduct new resident facility orientation walkthroughs.
• Conduct multiple site and facility walkthroughs on each shift.
• Promptly manage incoming/outgoing email and mailings.
• Monitor and log activity of residents and report any discrepancies.
• Draft incident/termination reports, policies, and conduct verbal and written violations.
• Provide transportation for residents to required appointments as needed.

Skills

People-oriented

Verbal & written communication

Fast-paced adaptability

Internet navigation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

On-Call Transformation Support Staff at Damascus Way plays a central role in the daily execution of its core services. This position requires high energy and person-focused commitment. The individual hired for this position must be an independent self-starter who can handle multiple tasks simultaneously. This position is on-call and may require shift rotation. The On-Call Transformation Support Staff responsibilities fall into three main categories; (1) this role is the first point of contact from outside vendors, contractors, stakeholders, and potential residents, and (2) Provide administrative and program support to the residents of Damascus Way. Support may include transporting residents, coaching/mentoring, and assisting residents with various objectives. (3) Provide support to Transformation Coordinators for supervising in-house and off-site residents.

HOURS: On-Call status. There is not a guaranteed set amount of hours each week as this is an On-Call position. The number of hours could also fluctuate week to week.

• Paid Time Off

Responsibilities:

• Manage house operations on assigned shifts
• Provide coaching, mentoring, and spiritual leadership both internally and externally.
• Dispensing medications to residents in a timely manner, logging records of meds.
• Develop working knowledge of housing agreements, service contracts, and billing practices.
• Gain understanding and adhere to facility and program expectations.
• Conduct new resident facility orientation walkthroughs.
• Conduct multiple site and facility walkthroughs on each shift.
• Promptly manage incoming/outgoing email and mailings.
• Monitor and log activity of residents and report any discrepancies.
• Draft incident/termination reports, policies, and conduct verbal and written violations.
• Conduct Urine and Breathalyzer Analysis, and report results via email and web-based apps
• Write letters to previous and future residents.
• Provide support to Reentry Coordinators with scheduling, planning, and coaching residents.
• Transport residents to and from required appointments as required.
• Other tasks as assigned by the Site Director.

Qualifications:

• High School Diploma or equivalent.
• Experience working with people in re-entry and/or recovery.
• People-oriented, service-focused individuals.
• Good verbal and written communication.
• Ability to serve with excellence in a fast-paced environment.
• Strong navigation of the internet, conducting searches, utilizing various web-based applications
• Working and growing knowledge of community resources,
• Possess a working knowledge of Microsoft Office suite (Outlook/Word/Excel/PowerPoint).
• Aptitude to learn new software systems and applications
• Minimum one-year sobriety from all substances and alcohol
• Must pass DHS Background study or be set-aside eligible
• Preference given to Certified Peer Support Specialist

Core Values and Self-Development:

• Have a sincere belief that God loves the people we serve and constantly strive to do the same.
• Be enthusiastic about, and consistently convey, the mission, vision, and values of Damascus Way.
• Maintain, and grow in, an attitude of humility, respect, and love for others through service.
• Attend all required training and seek out and participate in other growth opportunities.