On-Call Terminal Operations Supervisor - Washington State Ferries

State of Washington Dept. of Transportation; Washington; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation days

Tuition assistance

Public retirement options

Job summary

Washington State Ferries (WSF) is seeking qualified applicants for Terminal Supervisor across remote terminals. Supervisors manage day-to-day terminal operations, plan improvements, supervise staff, and ensure customer service aligned with bargaining agreements.

Ideal candidates will have strong communication, FEMA certifications, and experience in terminal operations. The role emphasizes leadership, data analysis, and training to build team success, with in-person information sessions required.

Qualifications

• Three years of continuous employment within WSF Terminal Department.
• Must complete FEMA certifications: IS-100.C, IS-200.C, IS-700.B, IS-800.D.
• Attend one of the four mandatory in-person informational sessions.
• Combined 1,040 hours of seller experience.

Responsibilities

• Be dispatched to remote terminals with little advanced notice.
• Be required to effectively administer all terminals.
• Occasionally perform operational evaluations covering schedules to customer feedback trends.
• Uphold WSF’s priorities and values in leadership actions.

Skills

Microsoft Office

Job description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world’s longest floating bridge, leads an award‑winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

Washington State Ferries (WSF) is an essential part of Washington's transportation network. Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day. Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel.

The Opportunity

WSF is currently seeking applications for promotional opportunities to serve as a Terminal supervisor. Supervisors manage day-to-day terminal operations, including planning and providing continuous improvement in all processes and practices. A successful supervisor is a proactive individual who uses their exceptional communication skills to advance employer initiatives, ensure effective employee communication, and enforce collective bargaining agreements. In this role, you must develop reports, analyze data, and encourage superior position customer service among team members, as well as train, mentor, and build success for the entire team.

As we navigate a once-in-a-generation transformation to decarbonize our system — guided by our core values Serve, Respect, Trust, Grow, and Navigate— and bold strategic priorities Service Excellence, Improved Communication and Empowered People — there’s never been a more meaningful time to join us.

What to Expect

Supervisors may be assigned to remote terminals with limited advance notice and are expected to effectively oversee operations across all terminal locations. They may also conduct operational evaluations, including reviewing staff schedules and identifying trends in customer feedback and concerns.

Among the varied range of responsibilities held within this role, you/the Supervisors will:

• Be dispatched to remote terminals with little advanced notice.
• Be required to effectively administer all terminals.
• Occasionally perform operational evaluations covering everything from staff schedules to trends in customer feedback/concerns.
• Uphold WSF’s strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF’s culture through leadership actions.

Qualifications

To be considered for this opportunity, the following are required:

• Intermediate knowledge of computer skills including Microsoft Office suites
• Three (3) years of continuous employment within WSF Terminal Department.
• Attend one of the 4 scheduledmandatory in-person informational sessions:
• Thursday, September 10th Information Session - WSF HQ 2901
  • 8:00 am – 10:00 am
  • 4:00 pm – 6:00 pm

1. Tuesday, September 15th Information Session - Eagle Harbor Maintenance Facility
   • 9:00 am – 11:00 am
   • 4:00 pm – 6:00 pm

• Complete all required FEMA certifications (Documents must be attached to application):
  • IS-100.C: Introduction to Incident Command System
  • IS-200.C: ICs for Single Resources and Initial Action Incidents
  • IS-700.B: National Incident Management System (NIMS) An Introduction
  • IS-800.D: National Response Framework, An Introduction

It is preferred that qualified candidates also have:

• Combined one-thousand and forty (1040) hours of seller experience

Important Notes

• This position is not eligible for remote work.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.

Why WSDOT

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service.
• Paid Leave – In addition to 13 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• PlanFor Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at [e-mail]. Please be sure to reference 25DOT-WSF-TerminalOpsSup 25.1 in the subject line.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov