ON CALL Spa Therapist

Delano Miami Beach; Miami Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Delano Miami Beach is seeking an experienced licensed massage therapist or esthetician to join its luxury spa team. This role delivers massages, body treatments, and add-on services in line with brand standards, while providing personalized service in a tranquil, high-end environment.

Candidates must have 2+ years of spa experience, hold valid licenses, and demonstrate excellent communication, discretion, and hygiene.

Qualifications

• Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting.
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable).
• Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments.
• Knowledge of anatomy, physiology, and contraindications related to spa treatments.
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment.
• Excellent communication skills to understand guest needs and explain services clearly.
• Ability to maintain confidentiality and discretion with high hygiene standards.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Team player with a positive attitude and willingness to support colleagues.
• Familiarity with spa scheduling and POS systems (SpaSoft or similar).
• Professional appearance, demeanor, and grooming consistent with luxury hospitality.
• All team members must maintain neat, clean appearance; uniform guidelines explained by supervisor.

Responsibilities

• Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards.
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly.
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service.
• Prepare treatment rooms with necessary supplies, linens, and products before guest arrival.
• Ensure guest comfort and satisfaction by providing attentive and personalized service.
• Maintain accurate records of treatments provided and guest preferences.
• Always uphold confidentiality and professionalism, respecting guests’ privacy and boundaries.
• Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws.
• Attend all required training sessions and departmental meetings.
• Support spa operations by assisting with opening and closing duties as needed.
• Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow.
• Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment.
• Report any maintenance issues or guest concerns to the Spa Manager promptly.
• We recognize we are in the hospitality industry and may perform related tasks as needed to provide exceptional guest service.

Skills

Massage therapy

Customer service

Communication

Discretion

Hygiene

Flexibility

Teamwork

Education

Licensed massage therapist

Licensed esthetician (where applicable)

Tools

SpaSoft

Job description

AN ICON EVOLVEDHonoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled.

Company Description

Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled.

Job Description

YOUR KEY RESPONSIBILITIES

• Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service
• Prepare treatment rooms with necessary supplies, linens, and products before guest arrival
• Ensure guest comfort and satisfaction by providing attentive and personalized service
• Maintain accurate records of treatments provided and guest preferences
• Always uphold confidentiality and professionalism, respecting guests’ privacy and boundaries
• Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws
• Attend all required training sessions and departmental meetings
• Support spa operations by assisting with opening and closing duties as needed
• Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow
• Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment
• Report any maintenance issues or guest concerns to the Spa Manager promptly
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS

• Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
• Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments
• Knowledge of anatomy, physiology, and contraindications related to spa treatments
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
• Excellent communication skills to understand guest needs and explain services or products clearly
• Ability to maintain confidentiality and discretion at all timesDetail-oriented with a commitment to hygiene and cleanliness standards
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Team player with a positive attitude and willingness to support colleagues
• Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
• Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.