On-Call Shuttle Driver — Guest Service Expert

Sonesta Hotels International Corporation in; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

401(k) Plan with Company Match

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Job summary

Sonesta Hotels International Corporation is seeking an on-call Shuttle Driver to operate the hotel van for guest transport in Charlotte. This role emphasizes safe driving, courteous guest interactions, and assistance with luggage for airport and local runs.

Responsibilities include vehicle inspections, mileage logging, and promoting hotel facilities while providing information on local attractions. A high school diploma and valid driver's license are required; prior hotel or retail experience is

Qualifications

• High School diploma or equivalent.
• One year of previous hotel experience, or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health, and safety.
• Perform other duties as assigned.

Skills

Fluent English

Education

High School diploma or equivalent

Job description

Sonesta Hotels International Corporation is seeking an on-call Shuttle Driver to operate the hotel van for guest transport in Charlotte. This role emphasizes safe driving, courteous guest interactions, and assistance with luggage for airport and local runs.

Responsibilities include vehicle inspections, mileage logging, and promoting hotel facilities while providing information on local attractions. A high school diploma and valid driver's license are required; prior hotel or retail experience is