On-Call Shareholder Relations Coordinator - Deering, AK

NANA Corp; Deering (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

NANA Corp in Alaska seeks dedicated staff to advance the placement and career development of NANA shareholders. The role involves direct counseling, profile and resume support, and coordination with education partners to build growth opportunities.

The position emphasizes confidentiality, timely performance, and collaboration with community organizations. Travel up to 25% may be required to serve shareholders across locations.

Qualifications

• High School Diploma or GED required.
• 3+ years in administrative, recruitment, or workforce development.
• Proficiency with Microsoft Office and office software.
• Strong oral and written communication, interpersonal and listening skills.
• Ability to obtain UA certification within 3 months of hire.
• Strong analytical and problem-solving skills; ability to meet deadlines.
• Capable of handling confidential information and working with minimal supervision.
• Experience working with youth or adults one-on-one or in groups preferred.

Responsibilities

• Counsel and assist shareholders to prepare and qualify for employment.
• Coordinate with Shareholder Records for required forms.
• Help shareholders create/update profiles and resumes.
• Provide reports tracking and input into databases supporting shareholder employment and development.
• Assist in developing a matrix and accountability tools for shareholder hire goals.
• Collaborate with universities and technical schools to identify developmental programs.
• Travel as needed to fulfill job requirements.
• Provide administrative support and encourage elder participation in local elders’ council.
• Conduct youth outreach to prepare students for successful futures.

Skills

Oral Communication

Written Communication

Interpersonal Skills

Problem Solving

Time Management

Confidentiality

Self-Management

Youth/Adult Mentoring

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

Summary

NANA is looking for individuals who believe in following NANA’s core values: Honesty and integrity govern our activities, commitments made will be fulfilled and everyone is treated with dignity and respect. All employees must embrace NANA’s mission of improving the quality of life of our NANA shareholders and NANA’s shareholder hire preference policy.

This position carries out those programs and activities that advance the placement and career development of NANA shareholders.

Essential Duties and Responsibilities

• Works closely and effectively with shareholders in assisting and counseling them to become prepared and qualified for employment that best suits their employment/career needs.
• Coordinates with the Shareholder Records department on all required forms as necessary for shareholder assistance.
• Assists shareholders in creating and updating profiles and resumes.
• Provide reports on tracking and inputting into databases that support shareholder employment and development.
• Assist in the development of a matrix and accountability tool that meets the goals and objectives of shareholder hire.
• Works with other organizations (i.e. universities, technical schools, colleges, etc.) in identifying developmental programs that help advance shareholder skills.
• Makes recommendationsin an effort tocontinuously improve the scope and effectiveness of shareholder employment and development programs.
• Follows-up on all assigned responsibilities to make sure assigned goals are being achieved in a timely manner.
• Willing to travel as needed.
• Provide administrative support and encourage elder participation in the local elders’ council.
• Conduct youth outreach to prepare students for successful futures.
• Maintain access to resources and services available to the community such as scholarships and services available for shareholders.
• Maintains an open and inviting office available to community, by managing individual site needs, supplies and control over routine maintenance as needed.
• Reports to Shareholder Relations Coordinator Director.
• Other duties that are pertinent to the department or unit’s success also may be assigned.

Qualifications

• Must have a High School Diploma or GED.
• At least 3 year’s relevant work experience to include administrative, recruitment and/or workforce development. Equivalent education, training, or similar experience may be substituted for relevant experience.
• Basic office computer and software skills, preferred proficiency in Microsoft Office.
• Must be proficient in oral and written communications, interpersonal and listening skills.
• Mustbe able to become UA certified within 3 monthsof hire.
• Ability to analyze and problem solve.
• Ability to meet deadlines.
• Must operate in a strict climate of confidentiality and discretion.
• An individual who has worked effectively with minimum supervision.
• Previous experience working with youth and/or adults one-on-one or in group settings is preferred.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere.

Description of environment: Office building with standard office environment.

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 25% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs.

Competencies

• Customer Service – Responds promptly to customer needs; solicits feedback to improve service; responds to request for service and assistance; meets commitments in a timely manner.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open toothersideals.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Ability to work with minimal supervision
• The position requires reading, detailed work, problem solving, interactions with other companies including other NANA companies, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, will require the employee in the position to manage multiple concurrent tasks, and handle constant interruptions.