On-Call Security Officer - Protect Guests & Assets

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Hollywood Gaming Mahoning Valley Race Course in Youngstown, OH is seeking energetic team members to deliver exceptional guest service in a fast-paced casino environment. You will engage with guests, support promotions, and uphold safety standards across the floor.

The role requires strong communication, a customer-service mindset, and the ability to handle dynamic situations while adhering to gaming regulations. Join us and contribute to a welcoming, secure guest experience.

Qualifications

• High School diploma or equivalent required.
• Effective written and verbal communication skills.
• Previous customer service experience.
• Ability to work in noisy environments and handle stressful situations.
• Must have a valid state driver's license.

Responsibilities

• Provide exceptional guest service and support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Escort team members, visitors, vendors into sensitive areas with approval.
• Monitor casino floor for minors and respond to disturbances, emergencies and alarms.
• Ensure public order and enforce safety rules; assist other departments.
• Follow gaming regulations and internal controls during shifts.

Skills

Effective communication

Customer service experience

Stress management

Multi-tasking

Adaptability

Education

High School diploma or equivalent

Job description

Hollywood Gaming Mahoning Valley Race Course in Youngstown, OH is seeking energetic team members to deliver exceptional guest service in a fast-paced casino environment. You will engage with guests, support promotions, and uphold safety standards across the floor.

The role requires strong communication, a customer-service mindset, and the ability to handle dynamic situations while adhering to gaming regulations. Join us and contribute to a welcoming, secure guest experience.