ON-CALL Security Officer

Pyramid Global Hospitality; Punta Gorda (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Security Officer II for Sunseeker Resort Florida Gulf Coast. This role focuses on protection of guests, visitors, and team members, while upholding Sunseeker policies and procedures across the property.

Responsibilities include patrols, crowd control, post duty, securing doors/gates, incident reporting, and coordinating with law enforcement as needed. The position requires vigilance, discretion, and strong customer service under pressure.

Qualifications

• Must be 21 years of age or older
• High school diploma or equivalent
• Possess or be able to obtain a First Aid /CPR/AED certification
• Florida state class D Security License preferred

Responsibilities

• Follow the directives of the Security and Surveillance Department’s chain of command
• Coordinate with law enforcement as necessary
• De-escalate disagreements between individuals and opposing parties
• Properly maintain effective crowd control during times of high traffic
• Assist, direct, and/or escort guests, visitors, vendors, and team members when necessary
• Patrol all Sunseeker Resort grounds/buildings (interior, exterior, parking lots, and structures)
• Sit or stand post when scheduled/required until properly relieved
• Ensure all doors and gates are properly secured pursuant to Sunseeker Resort policies, practices, and procedures
• Respond to various situations as directed by the dispatcher, including incidents/disturbances, and calls for support from guests, team members, and the Security and Surveillance Department’s chain of command
• Thoroughly, accurately, and timely complete reports and/or security logs when required
• Monitor foot and vehicular traffic on Sunseeker Resort owned and operated properties.
• Ensure the confidentiality of all information (oral or written) relevant to the operating procedures, capabilities, equipment uses, and equipment locations, of the Security and Surveillance Department
• Fulfill surveillance/dispatcher duties when assigned

Skills

Customer service

De-escalation

Crisis management

Teamwork

Observation skills

Education

High school diploma or equivalent

First Aid/CPR/AED certification

Florida state class D Security License (preferred)

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort‑style experience. Sunseeker is where elevated hospitality meets sun‑soaked relaxation.

What You Will Have An Opportunity To Do

The Security Officer II is responsible for providing safety and security on Sunseeker Resort owned and operated properties. The Security Officer II will help protect guests, visitors and fellow team members and their belongings, as well as Sunseeker Resort property.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Position Responsibilities/Duties

• Follow the directives of the Security and Surveillance Department’s chain of command
• Coordinate with law enforcement as necessary
• De-escalate disagreements between individuals and opposing parties
• Properly maintain effective crowd control during times of high traffic
• Assist, direct, and/or escort guests, visitors, vendors, and team members when necessary
• Patrol all Sunseeker Resort grounds/buildings (interior, exterior, parking lots, and structures)
• Sit or stand post when scheduled/required until properly relieved
• Ensure all doors and gates are properly secured pursuant to Sunseeker Resort policies, practices, and procedures
• Respond to various situations as directed by the dispatcher, including incidents/disturbances, and calls for support from guests, team members, and the Security and Surveillance Department’s chain of command
• Thoroughly, accurately, and timely complete reports and/or security logs when required
• Monitor foot and vehicular traffic on Sunseeker Resort owned and operated properties.
• Ensure the confidentiality of all information (oral or written) relevant to the operating procedures, capabilities, equipment uses, and equipment locations, of the Security and Surveillance Department
• Fulfill surveillance/dispatcher duties when assigned

What are we looking for?

Education & Experience

Required

• Must be 21 years of age or older
• High school diploma or equivalent
• Possess or be able to obtain a First Aid /CPR/AED certification
• Florida state class D Security License preferred

Knowledge/Skills/Abilities

• Complete all required training in accordance with position duties
• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Sound judgment, superior problem solving and decision‑making skills
• Excellent organizational and analytical skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Ability to stand for long periods
• Ability to walk for long periods

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.