On-Call Resident Counselor

San Diego LGBT Community Center; San Diego (CA); On-site; USD 33,000 - 34,000; Part time

Job summary

The San Diego LGBT Community Center is seeking an on-call, part-time Overnight Youth Shelter Supervisor to support 18-24-year-olds in the TAY shelter. Under Youth Housing Services Manager, you maintain awake overnight presence, ensure safety and consistency, and assist with shift coverage.

Responsibilities include safety checks, de-escalation, incident reports, coordinating schedules, assisting with recruiting and onboarding, keeping the facility clean and orderly, and communicating with

Qualifications

• Minimum one year direct experience with LGBTQ+ youth, individuals living with HIV, and/or communities of color.
• Experience with youth experiencing homelessness and understanding their challenges.
• Trauma-informed, strength-based and positive youth development approaches.
• Willingness to work awake overnight shifts and provide consistent supervision.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrated leadership and independent decision-making.

Responsibilities

• Maintain active staff presence during assigned shifts, including awake overnight coverage.
• Coordinate staffing schedules with Youth Housing Manager to ensure timely shift coverage.
• Conduct routine safety checks and respond to emergencies and crises.
• Use trauma-informed de-escalation techniques and complete incident reports.
• Ensure supplies are stocked and facilities are clean and safe; report issues promptly.
• Support recruitment, hiring, and onboarding of new staff.
• Maintain communication with supportive services to coordinate care for youth.
• Foster a collaborative, respectful environment with youth and staff.
• Adhere to shelter policies, procedures, and program standards.

Skills

LGBTQ+ youth experience

trauma-informed care

positive youth development

crisis de-escalation

overnight shifts

leadership

priority management

interpersonal skills

Tools

Electronic recordkeeping systems

Client management software

Job description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well‑being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex‑positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client‑centered, trauma‑informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

Under the direction of the Youth Housing Services Manager, this position is responsible for the maintenance and awake overnight supervision of the TAY emergency shelter component of The Center's programming. This position does not work on a routine schedule and provides coverage during staff absences. Additional responsibilities include providing safety and around‑the‑clock supervision of youth ages 18-24 who stay in the shelter. This position provides for the physical, personal, and health needs of each youth by providing an atmosphere that is supportive and welcoming to all youth.

This is an On‑Call position with opportunities for weekdays and weekends. Flexibility for this position is required.

PRIMARY ROLES & RESPONSIBILITIES

• Maintain an active staff presence during assigned shifts, including awake overnight coverage, to ensure consistent supervision and support.
• Coordinate staffing schedules and collaborate with the Youth Housing Manager to secure timely and reliable shift coverage during staff absences or schedule changes.
• Conduct routine safety checks and respond effectively to emergencies and crises
• Using trauma‑informed de‑escalation techniques, ensure timely and thorough completion of incident reports.
• Ensure supplies are stocked and reordered as needed.
• Support the recruitment, hiring, and onboarding of new program staff to maintain a skilled and mission‑aligned team.
• Ensure the facility remains clean, organized, and safe, and report any maintenance or safety concerns promptly.
• Maintain regular communication with supportive services staff to coordinate care, address challenges, and support each youth’s individual needs.
• Foster a collaborative, respectful, and professional environment through strong relationships with youth participants and team members.
• Ensure strict adherence to shelter policies, procedures, and program standards in alignment with best practices and organizational values.

Required Qualifications

Education and/or Experience:

• A minimum of one year of direct experience working with LGBTQ+ youth, individuals living with HIV, and/or communities of color is required.
• Proven experience working with youth experiencing homelessness, understanding their unique challenges and needs.
• Demonstrated expertise in applying strength‑based, trauma‑informed, and positive youth development approaches to effectively support and empower youth.
• Must be able and willing to work awake overnight shifts, providing consistent support and supervision during critical hours
• Strong ability to manage competing priorities in a fast‑paced environment, adjusting plans and actions as needed to meet shifting demands.
• Proven leadership capabilities with the ability to take initiative, manage responsibilities independently, and make critical decisions in real‑time.

Other Qualifications:

• Excellent interpersonal and communication skills, with a demonstrated ability to manage and de‑escalate crisis situations with compassion and professionalism.

Flexible Scheduling:

• Must be able to adapt to a flexible, overnight work schedule to meet the needs of the program and youth residents

preferred QUALIFICATIONS:

Education and/or Experience:

• Two years of direct experience working with transitional‑age youth in shelter, residential, or youth service settings.
• Familiarity with the unique needs of youth with lived experience in the foster care and/or juvenile justice systems.
• Formal training in trauma‑informed care, crisis intervention, and positive youth development approaches.
• Proficiency in using electronic recordkeeping systems, including client management software or case documentation tools.

Language Skills:

• Fluency in Spanish is highly preferred.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $24.00 - $25.00 per hour and is commensurate with experience. This is an On‑Call, Part‑Time Non‑Exempt position.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.