Intake/Outreach Navigator

The San Diego LGBT Community Center; San Diego (CA); On-site; USD 48,000 - 49,000; Full time

Benefits offered by this job

401(k) with company match

Full medical, dental, vision

Paid time off

Professional development

Job summary

The San Diego LGBT Community Center in San Diego, CA, is seeking an Intake Navigator for the Safe STAY Wellness Center, a 43-bed youth shelter. The role focuses on connecting residents to housing resources and ensuring smooth transitions into shelter services.

You will conduct outreach, screen eligibility, welcome clients, coordinate referrals, document services, and maintain knowledge of local resources. A valid CA driver's license and English proficiency are required; Spanish is a plus.

Qualifications

• 1–2 years of experience providing customer or guest services.
• Valid CA driver's license and personal vehicle to drive for job-related tasks.
• English language proficiency.
• Teamwork and collaborative mindset.

Responsibilities

• Perform Outreach services, including responding to web and phone inquiries, conducting initial assessments, and screening for eligibility for The Center's Youth Housing programs.
• Collaborate with coordinated street outreach partners and participate in coordinated street outreach events.
• Serve as the primary receptionist for the Safe STAY Shelter by welcoming clients, visitors, and staff and directing them appropriately in a courteous and professional manner.
• Manage and coordinate the referral process from external providers, ensuring a smooth transition from external services into the shelter environment.
• Remain calm and professional when interacting with individuals who may be distressed or in crisis.
• Maintain thorough knowledge of internal and external community resources.
• Provide linkages to emergency shelters and other relevant resources.
• Maintain timely and accurate documentation of participant services, including case notes.

Skills

Customer service

Teamwork

Communication

Spanish

Education

Bachelor's degree

Tools

MS Word

Excel

Teams

Outlook

Job description

Welcome to your Center! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

Under the direction of the Youth Housing Services Manager, the Intake Navigator serves as the initial representative and point of contact for residents of the Safe STAY Wellness Center, a 43-bed semi-congregate emergency shelter for 18–24-year-olds in the City of San Diego, as well as external clients seeking housing supportive services. In this role, the Intake Navigator will ensure that program participants are linked to internal and external resources, prioritizing resources that enhance the well-being of LGBTQ transitional age youth.

Primary Roles & Responsibilities

• Perform Outreach services, including responding to web and phone inquiries, conducting initial assessments, and screening for eligibility for The Center's Youth Housing programs.
• Collaborate with coordinated street outreach partners and participate in coordinated street outreach events.
• Serve as the primary receptionist for the Safe STAY Shelter by welcoming clients, visitors, and staff and directing them appropriately in a courteous and professional manner.
• Manage and coordinate the referral process from external providers, ensuring a smooth transition from external services into the shelter environment.
• Remain calm, composed, and professional when interacting with individuals who may be distressed, agitated, or experiencing crisis situations.
• Maintain thorough knowledge of internal and external community resources.
• Provide linkages to emergency shelters, drop-in centers, and other relevant resources.
• Maintain timely and accurate documentation of participant services, including case notes.

Required Qualifications

• Professional Experience: 1-2 years of experience providing customer or guest services.
• Professional Skills:
  • Teamwork and collaboration
  • Optimism and having a growth mindset
• Language Skills: English
• Other Qualifications: Valid CA driver's license, relevant car insurance, and personal vehicle to drive for job-related tasks

Preferred QUALIFICATIONS

• Education: Bachelor's degree preferred
• Professional Experience: 1 year in a direct-service role serving LGBTQ youth who have experienced housing instability
• Technical Skills: Microsoft software proficiency-Word, Excel, Teams, and Outlook
• Language Skills: Spanish
• Other Experience:
  • Personal experience with mental illness, homelessness, and/or in recovery from substance use
  • Personal experience with child welfare and/or juvenile justice systems

WORK LOCATION:

• On-site, in the office, with occasional work outside of the office in the community.
• Office in the East Village Neighborhood in the City of San Diego.

Compensation & Benefits

• Compensation: The pay range for this position is $23.00 - $23.50 per hour and is commensurate with experience. This is a Full-Time, Regular, Non-Exempt position working an estimated 40 hours per week.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.