On Call Receptionist

St. Paul's Senior Services; San Diego (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

St. Paul’s Senior Services is seeking an On-Call Receptionist for our 24/7 senior living facility. This as-needed position requires flexible scheduling and CPR/First Aid certification.

You will handle front-desk responsibilities, respond to emergencies, and support residents and staff with professional courtesy. Shifts include AM, PM, and NOC, with duties ranging from greeting visitors to coordinating security and communication systems.

Qualifications

• Must be 18 years or older with good communication skills.
• Must speak fluent English and interact professionally with staff, visitors and residents.
• Capable of handling emergencies calmly and effectively.
• Must present a professional image of St. Paul’s at all times.

Responsibilities

• Monitor reception desk and access points to ensure safety and service.
• Provide information and assist residents, family members and staff.
• Operate telephone, intercom and basic security systems as trained.
• Coordinate responses with Facilities Manager and security personnel.
• Assist with service requests, meal deliveries, and emergencies as needed.

Skills

Communication skills

Fluent English

Calm demeanor under pressure

Customer service

Education

High school diploma or equivalent

CPR & First Aid certification

Job description

On-Call Receptionist

We are a 24/7 Senior Living Facility currently seeking a professional and friendly On-Call Receptionist to join our team. This is an as-needed position with flexible scheduling. Must have CPR and First Aid certification.

Shifts may include:

• AM Shift: 7:00 AM – 3:00 PM


• PM Shift: 3:00 PM – 11:00 PM


• NOC Shift: 11:00 PM – 7:00 AM

Job Summary:

Responsible for all reception desk functions necessary to ensure the service and safety of all residents and employees in the facility. All responsibilities are to be done in a professional, courteous and conscientious manner. Position is a key and highly visible one in the St. Paul's safety and security process.

Essential Duties and Responsibilities:

• Monitors all security doors and gates leading into facility and garage. Maintain security of building at all times.


• Interacts with, receives and implements security instructions from the Facilities Manager.


• Understands fully all emergency and security alarm systems, all intercom systems and telephone systems at ALL St. Paul's facilities.


• Attends all training, where required, of all emergency alarm and communication systems.


• Where appropriate and requested, coordinates training of other staff on emergency alarms and communications systems.


• Understands fully and utilizes, as required, all emergency telephone, pager and disaster contact lists, policies and procedures.


• Ensures "Radio Contact" at all time between Manor and Villa, and with CCC at times CCC is open.


• Knows and understands radio equipment and its use, especially when there may be a power failure and the telephone systems are not working.


• Performs "radio checks" with other facilities and with security personnel during day and evening periods.


• Reports problems to the Facilities Manager at earliest possible time.


• Processes requests made by residents for service, repairs, food trays, and emergency help

Minimum Qualifications:

• Must be at least 18 years of age and possess good communication skills, both verbal and written.


• Must be able to speak fluently in English. Able to interact with staff, visitors and residents in a calm and professional manner, both in person and by telephone.


• Must be able to deal with emergency and stressful situations in a positive and calming manner.


• Must enjoy contact with and have compassion for seniors.


• Must present self well dressed, neat and well groomed.


• Must be able to promote a positive and professional image of St. Paul's at all times. Must be capable of using good judgment and acting independently with no or little supervision.


• Must be able to operate telephone systems, intercoms, door opening systems and sort postal deliveries as needed.


• Must be able to fully understand and operate facility fire panels and CCTV security systems.

Education and/or Experience:

• Position requires a high school diploma or its equivalency.


• Experience in a field requiring contact with the public highly desired.


• Must have and maintain a current CPR & First Aid certification