ON CALL RECEPTION AMBASSADOR

Self Enhancement; Portland (OR); On-site; USD 20,664 - 27,552; Part time

Job summary

Self Enhancement seeks an On-Call Reception Ambassador responsible for creating a welcoming atmosphere for visitors and staff at the Tony Hopson, Sr. Center. The role requires excellent organizational and communication skills to manage front office tasks and provide administrative support effectively.

Applicants should have a background in customer service or administration, with a commitment to the organization's mission. Key responsibilities include greeting guests, handling inquiries, and coordinating facilities support, all in a position that serves community and family programs.

Qualifications

• Minimum of 2 years of office receptionist experience.
• Excellent writing skills including proper grammar and proofreading.
• Must have current and valid state driver's license.

Responsibilities

• Greet and direct visitors and answer inquiries.
• Perform clerical duties including calendar management.
• Manage scheduling and technical needs for conference rooms.

Skills

Interpersonal and communication skills

Organizational and multitasking abilities

Proficient in Microsoft Office Suite

Customer service experience

Education

Associate degree in a related field

Job description

On-Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. The role supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30AM – 5:00PM with weekend availability for specialty events. This is an on‑call position.

Primary Responsibilities

• Customer Service Excellence
  • Greet and direct visitors, parents, students, and staff with professionalism and warmth.
  • Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members; distribute brochures or information as requested by visitors.
• Administrative Support
  • Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.
• Technology and Program Management
  • Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support.
  • Coordinate and support the scheduling and technical needs of conference rooms.
• Facilities and Equipment Coordination
  • Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.
  • Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check‑in and check‑out.
• Visitor and Staff Support
  • Maintain all visitor sign‑ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.

Qualifications

• Strong interpersonal and communication skills.
• Ability to learn and manage various programs and systems.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Previous experience in a high‑profile customer service or administrative role preferred.
• Commitment to the mission and values of SEI.
• Associate degree in a related field desired; experience directly related to the job duties may be substituted for the education requirement.
• Minimum of 2 years of office receptionist experience.
• Familiarity with Self Enhancement and/or social services environments ideal.
• Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects.
• Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing.
• Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.
• Must have current and valid state driver’s license, in good standing with no insurability restrictions and must be insurable under SEI’s auto insurance policy.

Note: This job description may change as programming evolves. SEI management reserves the right to amend this description at any time.