On-Call Program Facilitator

Alila Hotels; California; On-site; USD 25,000 - 36,000; Part time

Job summary

Alila Ventana Big Sur is seeking a proactive On-Call Program Facilitator to support the resort’s guest programming in a fast-paced luxury environment. You will help deliver curated experiences and guest wellness activities while maintaining the highest standards of service.

This hourly on-call role schedules based on occupancy, events, and operational needs. You will welcome guests, explain schedules, adapt activities, and ensure safety and exceptional guest interactions across departments.

Qualifications

• Experience in hospitality, guest services, recreation, wellness, activities or related field.
• Luxury hotel/resort experience strongly preferred.
• Strong guest service and communication skills.
• Able to interact with a wide range of guests and tailor experiences.
• Knowledge of Big Sur/ Central Coast, nature, wellness and outdoor activities preferred.
• Excellent organizational and time-management skills.
• Ability to work independently with strong communication.
• Attention to detail and following procedures.
• Adapt quickly to changing priorities and conditions.
• CPR/First Aid certification may be preferred depending on programming.
• Flexible, on-call schedule required.

Responsibilities

• Facilitate and support scheduled resort activities, experiences, wellness programming, and guest programs as assigned.
• Welcome guests to each program and provide a warm, professional experience from start to finish.
• Clearly communicate program details, schedules, meeting locations, expectations, safety guidelines, and prep needs.
• Lead or assist activities with enthusiasm and guest engagement.
• Adapt programs based on group size, weather, and operational needs.
• Demonstrate knowledge of resort amenities and Big Sur area to help guests enjoy their stay.
• Provide thoughtful recommendations and local insights to enhance the experience.
• Anticipate guest needs and address questions or special requests.
• Maintain awareness of daily schedules, changes, and VIP information.
• Coordinate with Guest Services, Front Office, Spa, F&B, Housekeeping, Activities, and other departments for seamless experiences.
• Assist with setup, preparation, breakdown, and organization of program spaces and materials.
• Ensure all equipment and spaces are safe, clean, and ready for guests.
• Follow safety procedures and operating standards for assigned programs.
• Report maintenance or supply needs and guest feedback to leadership.
• Assist with special events, VIP experiences, and resort programming as needed.
• Maintain a polished, luxury service standard in appearance and behavior.
• Perform other guest experience and program support duties as assigned.

Skills

Hospitality experience

Guest services

Communication skills

Outdoor programming

Wellness programming

Event activities

Attention to detail

Time management

Independent worker

Adaptability

Job description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Organization- Alila Ventana Big Sur

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Alila Ventana Big Sur is seeking a proactive, adaptable, and highly service-oriented On-Call Program Facilitator to support the resort’s guest programming and curated experiences. This role is ideal for someone who thrives in a fast-paced, high-performance luxury hospitality environment and enjoys creating meaningful experiences for guests.

This is an on-call position, with scheduling based on resort occupancy, guest demand, program needs, special events, and operational requirements.

Key Responsibilities

• Facilitate and support scheduled resort activities, experiences, wellness programming, and guest programs as assigned.
• Welcome guests to each program and create a warm, professional, and engaging experience from beginning to end.
• Clearly communicate program details, schedules, meeting locations, expectations, safety guidelines, and any necessary preparation to guests.
• Lead or assist with activities while maintaining a high level of professionalism, enthusiasm, and guest engagement.
• Adapt programs and guest interactions based on group size, individual needs, weather conditions, operational changes, and other circumstances.
• Demonstrate strong knowledge of resort amenities, activities, wellness offerings, and the Big Sur area to help guests make the most of their stay.
• Provide thoughtful recommendations and local insights that enhance the overall guest experience.
• Anticipate guest needs and proactively address questions, concerns, or special requests.
• Maintain accurate awareness of daily schedules, program changes, guest preferences, VIP information, and operational priorities.
• Work closely with Guest Services, Front Office, Spa, Food & Beverage, Housekeeping, Activities, and other resort departments to ensure seamless guest experiences.
• Assist with setup, preparation, breakdown, and organization of program spaces, equipment, supplies, and activity materials.
• Ensure all program equipment and spaces are safe, clean, organized, and ready for guests.
• Follow all resort safety procedures, operating standards, and applicable guidelines for assigned programs.
• Communicate maintenance concerns, safety issues, supply needs, guest feedback, or operational challenges to the appropriate leader.
• Assist with special events, VIP experiences, private activities, and resort programming as needed.
• Maintain a polished and professional appearance and consistently represent Alila Ventana Big Sur’s luxury service standards.
• Perform other guest experience and program support duties as assigned.

This is an hourly position with a compensation of $22 per hour.

Qualifications

• Previous experience in hospitality, guest services, recreation, wellness, activities, entertainment, outdoor programming, or a related field preferred.
• Previous experience in a luxury hotel, luxury resort, destination resort, or high-end hospitality environment strongly preferred.
• Strong guest service and communication skills.
• Ability to confidently interact with a wide range of guests and create personalized experiences.
• Strong knowledge or genuine interest in Big Sur, the Central Coast, local attractions, nature, wellness, and outdoor activities preferred.
• Excellent organizational and time-management skills.
• Ability to work independently while maintaining strong communication with resort leadership and colleagues.
• Strong attention to detail and ability to follow established procedures.
• Ability to adapt quickly to changing priorities and operating conditions.
• CPR/First Aid certification or other applicable certifications may be preferred depending on assigned programming.
• Must be comfortable working a flexible, on-call schedule based on business needs.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.